A
Call Intelligence
Hemant with Abijith — Feb 05, 2026 09:55
Deal Lost
Warm
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Hemant. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:34 (35s)
Primary Language
English
Code Switching
None
Total Speaker Turns
13
Rep Words / Customer Words
58 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently traveling
since I'm traveling I'll book an appointment and I'll get back to you.
|
time | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Neutral | Customer mentions he has already discussed this with another representative. |
Key Moments
200:21
Customer identifies specific product interest
Confirms the lead is high-intent and specifically looking for a Dexa scan.
00:26
Customer mentions travel and future booking
Sets the timeline for the next stage of the sales funnel.
Discovery Questions
1
Q1
mainu like what you'd like to know, sir?
Trust Signals
2
Acknowledges previous conversation with the brand
States intent to book an appointment
Resistance Signals
2
Currently traveling
Briefly dismissive of further sales talk
Topics Discussed
Dexa scan
Appointment booking
Travel schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to greeting. |
| Middle | 2 | neutral | Clearly states he has already been helped. |
| Closing | 3 | positive | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
1.21s
Hello.
Speaker 0
2.09s
Hello, yes sir.
Speaker 1
2.69s
Good morning. I'm speaking to Mr. Hemant.
Speaker 0
6.21s
Yes.
Speaker 1
6.81s
abhijit this side from i o health care center from chennai.
Speaker 0
10.21s
Okay. Okay.
Speaker 1
11.17s
Okay. Is it a good time to talk?
Speaker 0
13.09s
Ya ya please.
Speaker 1
13.79s
Okay, so I was calling because you have put in inquiry to know a bit more about your business. So, mainu like what you'd like to know, sir?
Speaker 0
21.53s
I've already discussed with your person regarding a Dexa scan.
Speaker 1
25.47s
Okay.
Speaker 0
26.61s
and they've given me the update and since I'm traveling I'll book an appointment and I'll get back to you.
Speaker 1
31.73s
oke oke shoyar ya. thyank yu.
Speaker 0
33.91s
Thank you.