A
Call Intelligence
Sadia Omar Furniturewala with Abijith — Feb 13, 2026 14:27
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Sadia Omar Furniturewala. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
62% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:09 (69s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
23
Rep Words / Customer Words
138 / 52
Rep Longest Monologue
17s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Having lunch
Actually I'm just having lunch. Is it okay if you can fix a call later?
|
time | Customer | Yes | agreement and reschedule | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health monitoring/checkups | Rep | -- | Positive | Discussing the customer's habit of only checking health when issues arise. |
Key Moments
300:10
Personalized Hook
Rep uses the customer's specific form response to start a meaningful dialogue.
00:38
Customer Admission
Customer admits she wants to be more regular with health checks, indicating a high-quality lead.
01:02
Callback Agreement
Rep secures a specific time for the next contact.
Discovery Questions
2
Q1
May I know your perspective behind that ma'am?
Q2
May I know your mindset on why only when a health condition arises is the only time you get a checkup?
Trust Signals
2
Admits current health habits
Expresses desire for improvement
Enthusiasm Signals
1
I would like to be more regular
Resistance Signals
1
Time constraint (having lunch)
Confusion Signals
1
sorry, what do you want to know?
Topics Discussed
Health checkup frequency
Immunity
Preventative health mindset
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about what the rep wanted to know initially. |
| Discovery | 2 | positive | Admits she wants to be more regular with health checks. |
| Closing | 3 | neutral | Politely asks to reschedule due to lunch. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.79s
ya. yes sir. am i speaking to sadia?
Speaker 1
1.17s
Yes.
Speaker 1
4.13s
Yes, thank you.
Speaker 0
4.89s
My name is Abhijesh and I'm calling from IO Health Care Center from Chennai.
Speaker 1
9.93s
oke.
Speaker 0
10.61s
Yeah, so I was calling because you have filled out a form regarding how how do you how how many times you monitor your health in a year. So generally checkups how many times and I see that you have put only when a specific health issues arise. May I know your perspective behind that ma'am?
Speaker 1
20.25s
right right
Speaker 1
25.69s
right.
Speaker 1
28.23s
sorry, what do you want to know?
Speaker 0
29.59s
So, may I know why is it like a not a mandatory thing? May I know your mindset on why only when a health condition arises is the only time you get a checkup?
Speaker 1
38.89s
so far it's actually been like that but I would like to be more regular.
Speaker 0
41.39s
But I would like to
Speaker 0
43.27s
Okay. So, yeah. So, the thing is, right? Like every person's body has its energy to fight any basically it has immunity to come out.
Speaker 1
44.77s
Yeah.
Speaker 1
52.99s
has immunity to come over. Can I get your name please?
Speaker 0
55.87s
ya my name is abhijit.
Speaker 1
58.01s
Okay, actually I'm just having lunch. Is it okay if you can fix a call later?
Speaker 0
60.89s
Okay.
Speaker 0
62.37s
ya shora. al giiv yu kal bek aaphar 4 o klok.
Speaker 1
63.99s
Okay.
Speaker 1
66.09s
No problem.
Speaker 0
66.75s
All right, yeah. Thank you, Sadiya. Have a great day.