A
Call Intelligence
Kishore with Abijith — Feb 13, 2026 14:04
Deal Lost
Cold
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Kishore.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Kishore. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:22 (22s)
Primary Language
English
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
48 / 24
Rep Longest Monologue
4s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/In a meeting
can I call call you after maybe one hour so I am in a meeting.
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Key Moments
100:11
Customer requests callback
Ends the current sales opportunity but establishes a future touchpoint.
Resistance Signals
1
I am in a meeting
Topics Discussed
Introduction
Availability
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Middle | 2 | neutral | Politely requests a callback due to a meeting. |
| Closing | 3 | neutral | Agrees to the callback time. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello.
Speaker 0
1.75s
Hello.
Speaker 1
2.27s
Yeah, good afternoon. Am I speaking to Kishore?
Speaker 0
5.45s
ya, kishore.
Speaker 1
6.67s
so my name is abhijit and i'm calling from ivo health care center from chennai.
Speaker 0
11.99s
uh can you call can I call call you after maybe one hour so I am in a meeting. okay okay.
Speaker 1
16.83s
Okay okay. I'll give you a call back in one hour one and a half hour. Okay okay. Thank you.
Speaker 0
19.05s
Okay okay.
Speaker 0
21.49s
Okay sir.