A
Call Intelligence
Raghurama Reddy with Abijith — Feb 10, 2026 12:19
Deal Lost
Warm
Call History
1 attemptRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
5.0/10
Conversion Probability
50.0%
Personalization
4.0/10
Technical Quality
7.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Raghurama Reddy.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Raghurama Reddy. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
24% into call
Pitch Approach
Feature-Benefit
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:39 (99s)
Primary Language
English
Code Switching
None
Total Speaker Turns
27
Rep Words / Customer Words
218 / 52
Rep Longest Monologue
17s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Outside
Right now I'm outside okay.
|
time | Customer | Yes | agreement & reschedule | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Neutral | Main product inquiry |
| omega 3 | Rep | -- | Other | Included value-add |
| dietitian consultation | Rep | -- | Other | Post-report service |
Key Moments
300:19
Customer Price Inquiry
Customer interrupts to get the price immediately, indicating budget is a primary concern.
00:24
Price Reveal
Rep reveals 18,000 INR price; customer's 'ho ho' suggests it might be higher than expected.
01:25
Call Termination
Customer stops the pitch, confirming they are busy but have already read the material.
Trust Signals
1
Customer confirms they have read the information provided previously.
Resistance Signals
2
Immediate focus on price
Cutting off the pitch to end the call
Topics Discussed
181 Advanced Blood Test
Biomarkers
Preventive Care
Omega 3 & 6
Doctor Consultation
Dietician Consultation
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Price Discovery | 2 | neutral | Reacts to the 18k price point. |
| Closing | 3 | neutral | Politely requests callback due to being outside. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
1.03s
hello
Speaker 0
1.89s
yaa good afternoon. am i speaking to raghurama reddy?
Speaker 1
4.95s
ya
Speaker 0
5.71s
my name is abid jeth and i am calling from i o health care center.
Speaker 0
10.29s
I'm calling regarding an inquiry that you put for one of our test. So about a one eighty one advanced blood test.
Speaker 1
19.29s
What is the price? I I ask you what is the price in that? Yeah yeah.
Speaker 0
22.61s
okay ya ya.
Speaker 0
24.03s
ya so basically like with the one eighty one we have one eighty three biomarkers and the price is at eighteen thousand sir.
Speaker 1
30.55s
ho. ho.
Speaker 0
31.43s
ya. because it is a preventive care measure. so we cover all the major body organs.
Speaker 1
32.33s
because it is
Speaker 0
37.53s
So it would be a head to toe, every organ in your body would be covered with it. What that helps us in achieving is, uh if at all your body is prone to be uh any diseases, right, in the future, you will be able to know it today itself.
Speaker 0
52.87s
Okay. And then we are also including omega three and omega six test. So that will help you in understanding your heart and brain health.
Speaker 1
52.93s
oke.
Speaker 1
60.57s
Okay.
Speaker 0
60.95s
Okay. And then a doctor consultation to uh analyze every reports that we generate and give you a direct uh supplementation and a lifestyle change in order to improve the deficits that you have in the body. Okay. And then a dietician consultation also would be there who will be providing you with a diet chart.
Speaker 1
72.93s
Okay.
Speaker 1
77.57s
oke.
Speaker 0
78.13s
Yeah. So like I said we have one eighty three markers so these include pancreas.
Speaker 1
85.03s
Yeah yeah I have read everything but I I will call you back. Right now I'm outside okay.
Speaker 0
86.83s
Okay.
Speaker 0
89.19s
Definitely.
Speaker 0
90.77s
Okay. So can I give you a call in the evening after 5 o'clock?
Speaker 1
94.41s
Aa okay.
Speaker 0
95.19s
oke sir. thank you. thank you ragaram. have a great day.
Speaker 1
98.81s
thank you.