A
Call Intelligence
Rithesh with Abijith — Feb 11, 2026 11:06
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Rithesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
40% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
2:07 (127s)
Primary Language
English
Secondary Language
Malayalam/Tamil (Inferred from 'Chennai-cha')
Code Switching
Low
Total Speaker Turns
32
Rep Words / Customer Words
258 / 84
Rep Longest Monologue
17s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 5.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Process
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of memory/awareness
do you remember putting any inquiry in sir? no no
|
authority/need | Customer | Yes | information bridge | Average |
|
Time/Medium preference
send me the details of the package i will call back
|
process | Customer | No | compliance | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Rep | -- | Negative | General service offering |
| epigenetic test | Rep | -- | Neutral | Highlighting unique selling proposition |
Key Moments
300:39
Customer denies making an inquiry.
Critical moment where the lead is identified as cold or potentially mis-dialed/forgotten.
01:15
Explanation of biological age.
The core value proposition pitch; the customer remains passive.
01:42
Customer denies having any health issues.
Eliminates immediate 'pain-point' selling opportunities.
Discovery Questions
2
Q1
Are you aware or do you remember putting any inquiry in sir?
Q2
Is there anything that you were looking for so because health related issues or health conditions or something that you want to address?
Resistance Signals
2
no no i would you send me the details of the package i will call back
no no no no
Confusion Signals
2
I don't know exactly what is
do you remember putting any inquiry in sir? no no
Topics Discussed
Preventive care
Holistic wellness
Blood tests
Gut microbiome
Epigenetic testing
Biological age
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Does not remember the inquiry. |
| Pitch | 2 | neutral | Passively listens to the explanation of biological age. |
| Closing | 3 | neutral | Wants to end the call and see details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.71s
guḍ mārṇiṅ rateś.
Speaker 0
3.99s
Hello.
Speaker 0
9.19s
hello am i audible?
Speaker 1
11.53s
ya ya.
Speaker 0
12.29s
Yeah, so Abhijit this side, I have contacted you yesterday, right? From IO Health.
Speaker 1
18.69s
I am more healthy.
Speaker 0
19.87s
Yeah. So I was told to give you
Speaker 1
22.17s
to living from I was living from
Speaker 0
25.29s
Chennai-cha.
Speaker 1
27.47s
okay. ya okay okay.
Speaker 0
28.13s
Ya.
Speaker 0
29.97s
So I I was calling because you put an inquiry for one of our services. So like are you aware or do you remember putting any inquiry in sir?
Speaker 1
39.97s
no no i would you send me the details of the package i will call back. all right. the details of the industry like
Speaker 0
45.49s
all right.
Speaker 0
46.97s
Indus like
Speaker 1
49.21s
Yeah, I don't know exactly what is
Speaker 0
52.03s
okay. so basically we are a preventive care company and we have a holistic wellness treatments that we do sir.
Speaker 1
53.77s
event
Speaker 0
59.53s
like a five day program, seven day program as well and even we have advanced comprehensive blood test that we do, food intolerance, so gut microbiome test, gene test and we are one of the companies in India that has introduced the epigenetic test sir. So it is a
Speaker 1
59.87s
Five
Speaker 0
75.51s
that helps you in understanding your biological age as compared to your chronological age since the day that you were born right you have a age that chronologically ages other than that each organ in the body has its own biological age sir depending on the wear and tear it goes through.
Speaker 0
92.63s
So this is the brief. So I'll I'll just is there anything that you were looking for so because health related issues or health conditions or something that you want to address?
Speaker 1
102.67s
no no no no.
Speaker 0
104.29s
okay. so you were just like uh looking for services. that's it right? inquiring about.
Speaker 1
108.97s
Yeah, that's correct, that's correct. All right. Could you send the details of all the details of that? For sure.
Speaker 0
110.31s
All right.
Speaker 0
114.01s
for sure. ya. do you have whatsapp on the same number?
Speaker 1
115.11s
We have WhatsApp on the same number.
Speaker 1
117.37s
is a number.
Speaker 0
118.15s
all right ya. ai'll just ping you on whatsapp and send you the details.
Speaker 1
121.81s
Ya okay. All right ya.
Speaker 0
122.35s
All right. Thank you Ratish. Have a great day.
Speaker 1
124.77s
Thank you thank you. Okay okay thank you.