A
Call Intelligence
Rithesh with Abijith — Feb 10, 2026 17:17
Deal Lost
Warm
Call History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Rithesh. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Rithesh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Reference to inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:40 (40s)
Primary Language
English
Secondary Language
Malayalam/Hindi (Phonetic artifacts)
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
84 / 21
Rep Longest Monologue
13s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy/driving
right now right now I am in busy. I am driving.
|
time | Customer | Yes | agreement and rescheduling | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health care services | Rep | -- | Neutral | General inquiry follow-up |
Key Moments
200:26
Customer interruption
Customer stops the pitch to indicate they are driving, shifting the call to a scheduling task.
00:33
Specific callback request
Customer provides a specific time (11 AM), indicating genuine interest rather than a brush-off.
Resistance Signals
2
I am busy
I am driving
Topics Discussed
Introduction
Inquiry Reference
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer confirms identity. |
| Middle | 2 | neutral | Customer states they are busy and driving. |
| Closing | 3 | neutral | Customer provides a specific time for a follow-up. |
Call Transcript
Click to expand
Speaker 1
0.53s
guḍ īvaniṅ.
Speaker 1
1.81s
ya, am i speaking to mister ratish?
Speaker 1
6.05s
you're calling from? sir my name is abhijit and i'm calling from ivo health care sir.
Speaker 1
13.33s
dicham, dicham. i o, i o. so, ai am calling bikas yu hav inkoyard abaut van of as sarvises, helth kes an.
Speaker 1
20.47s
to be precise. So has anybody gotten in touch with you sir to explain all the services we're providing?
Speaker 0
26.79s
right now right now I am in busy. I am driving. okay okay. you call tomorrow eleven o'clock tomorrow eleven o'clock.
Speaker 1
31.59s
Okay okay.
Speaker 1
35.79s
Yeah, I'll give you a call in the first half of tomorrow, sir. Yeah.
Speaker 0
39.03s
Okay.
Speaker 1
39.55s
aal raaiṭ thaaṅkyoo.