A
Call Intelligence
Gali Bhaskar with Abijith — Feb 19, 2026 13:02
Deal Closed
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Gali Bhaskar.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Healthy Vit D3 60000 IU Capsules 4'S
Deal Value
₹5,795
Purchase Date
Sep 02, 2026
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Existing Customer
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
Average
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
41% into call
Pitch Approach
Direct follow-up on inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:45 (46s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
68 / 21
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Already Purchased
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already completed service
aa already I took the test sir.
|
already purchased | Customer | Yes | acknowledgment | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health test | Rep | -- | Neutral | Follow up on inquiry for services/test. |
Key Moments
100:29
Customer reveals test completion
Changes the call from a sales follow-up to a status check; ends the sales opportunity for this specific inquiry.
Trust Signals
1
Confirmation of completed services
Confusion Signals
1
Rep seems unaware of customer's recent purchase/test status
Topics Discussed
Test Scheduling
Doctor Consultation
Aiwo Health Care Center
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery | 2 | neutral | Informs rep that the test is already done. |
| Closing | 3 | neutral | Short, polite exit. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 0
3.43s
Hello.
Speaker 1
5.57s
hmm sir hello.
Speaker 0
7.15s
ya sir am i speaking to bhaskar?
Speaker 1
10.83s
yes sir
Speaker 0
11.69s
saar mai nem is abhijit and aam kaalin phram ai o helth ker sentar phram chennai.
Speaker 1
17.51s
aa sir kono sir?
Speaker 0
19.05s
Yeah, sir, like, uh, you put an inquiry for one of the services, right? I just wanted to follow up on when you are planning to take the test, sir.
Speaker 1
29.73s
aa already I took the test sir.
Speaker 0
32.23s
okay you already took the test. from i o itself sir or outside?
Speaker 1
36.71s
I love you.
Speaker 0
37.51s
oke. so laik doktar kansaltesan ainḍ evriṭhiṅg īs ḍan sar.
Speaker 0
42.71s
oke oke sar. so ya thank you.