A
Call Intelligence
Shiva Kumar with Abijith — Feb 14, 2026 11:45
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Moderate
Brand Sentiment
Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
discount_close
Call Ending
follow_up_scheduled
Call Structure
Duration
9:12 (552s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
115
Rep Words / Customer Words
842 / 415
Rep Longest Monologue
24s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location
I am actually based in bangalore... I may not be able to visit Chennai.
|
logistics | Customer | Yes | clarification | Excellent |
|
Price is too high
all of this comes up to a just eighteen thousand... to it is too high for me.
|
price | Customer | Yes | empathy + discount bridge | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Comprehensive full body checkup including tumor, steroid, and heavy metal panels. |
| aiwo 100 blood test | Rep | -- | Neutral | Lower tier test with 101 markers mentioned as a budget alternative. |
Key Moments
303:45
Dementia Inquiry
Customer reveals specific health interest, allowing agent to pivot to brain health markers.
06:00
Age Revelation
Customer reveals he is 78 but feels 52; agent uses this to build massive rapport via 'age reversal' talk.
07:33
Price Shock
The 18k price point creates a hard barrier, shifting the call to a negotiation.
Discovery Questions
5
Q1
How regularly do you do your health checkups?
Q2
Do you have any health conditions that you're concerned about?
Q3
Are you a vegetarian?
Q4
May I know the last time that you have gotten a checkup?
Q5
What is your budget?
Trust Signals
3
Sharing specific medical history
Providing home pin code
Discussing specific supplement intake
Enthusiasm Signals
2
Agreeing that 183 markers is impressive
Discussing biological age reversal
Resistance Signals
2
Explicitly stating limited resources as a retired person
Comparing price to previous Neura checkup
Topics Discussed
Health checkup frequency
Biomarkers
Dementia
Omega-3
Age reversal
Epigenetics
Pricing
Bangalore service availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Discovery | 2 | neutral | Proudly discusses his health and biological age. |
| Pitch | 3 | neutral | Acknowledges the high marker count as 'quite huge'. |
| Pricing | 4 | neutral | Immediate pushback on 18k price point. |
| Closing | 5 | neutral | Agrees to a follow-up if a discount is possible. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.49s
Hello.
Speaker 0
2.23s
Hello.
Speaker 1
3.85s
Hello. Yeah, am I speaking to Mr. Shivakumar? Yeah, I'm speaking. Okay.
Speaker 0
5.09s
Ya.
Speaker 0
11.57s
Okay.
Speaker 1
19.51s
adventure vachu mudichavudane mani onne mukkaal. avarukku enna udangum appadiye enna udangum mudiyum? oru kaal adichu. hello.
Speaker 0
26.41s
Hello?
Speaker 0
27.21s
Hello?
Speaker 1
27.49s
Hello?
Speaker 0
28.33s
Hello, yeah, good afternoon sir. My name is Abhijit and I'm calling from Ivo Health Care Center from Chennai.
Speaker 1
28.39s
Hello, ya, good afternoon.
Speaker 1
35.51s
Okay.
Speaker 0
36.19s
Yeah, so I was basically calling you because we have run a campaign wherein we were asking people's perspective on how how regularly do they do their health checkups. And I believe you have entered it as regularly.
Speaker 1
51.11s
ya.
Speaker 0
51.75s
ya so may i know like regularly in the sense like four times a year or twice in a year or something like that sir.
Speaker 1
58.65s
me bi iwan si phor taim.
Speaker 0
61.15s
three four times. okay. so like i do you have any health conditions that you're concerned about since you're doing it?
Speaker 1
66.29s
no no no not really. i want to be fit healthy enough so i am checking to manage my health.
Speaker 0
72.97s
Okay, that's totally respectable, sir. And that is how everybody should be because I I know that you are into your fitness and you are aware of preventive care, right?
Speaker 1
84.97s
ya ya.
Speaker 0
85.55s
Yeah, so like that's the thing. So Ivo, the company I'm calling from, it's a preventive care company based out of Chennai. And we basically have a blood test wherein uh we are the highest biomarker count we have, sir, in India.
Speaker 1
92.73s
basically
Speaker 0
98.99s
so
Speaker 1
99.07s
Yeah, I know.
Speaker 0
99.85s
Yeah, so I read this.
Speaker 1
100.59s
Hi
Speaker 0
101.63s
yes sir. i'm glad you have. so any feedback that you have sir about the test and any questions that you have?
Speaker 1
109.03s
no, i am actually based in bangalore.
Speaker 0
112.23s
oke.
Speaker 1
113.83s
so I may not be able to visit Chennai.
Speaker 0
116.51s
there's no need to visit sir. so we have lab technicians that are partnered with us. uh we have service pan india.
Speaker 1
123.07s
oke.
Speaker 0
123.25s
Okay. Yeah. And so I believe have you looked into our panel that we cover sir? So with the 183 markers right? We are including. Yeah.
Speaker 1
131.33s
ya you know one eighty three is quite huge in india.
Speaker 0
134.47s
Yes, that's the thing because people are not generally aware of these kind of things because a general checkup that you do outside, right? It only covers thirty to sixty parameters. And even...
Speaker 1
144.25s
Some are covering even 80, 90.
Speaker 0
146.29s
Yeah.
Speaker 0
147.41s
ya for the lipid profiles you will get eighty to ninety. yes.
Speaker 1
147.83s
for the liquid
Speaker 1
150.95s
Yeah.
Speaker 0
152.11s
So with that that's thing is when people say full body checkup right? In fact they're not doing a full body checkup. They're just
Speaker 1
158.59s
That is.
Speaker 0
159.87s
Yes, they are only focusing on certain uh like health concerns based on that, yeah. So that is where we come in. So we have a test that is like full on uh you'll get a perfect uh comprehensive understanding of where your health status is at this moment.
Speaker 1
162.73s
Base
Speaker 0
174.61s
Okay.
Speaker 1
175.15s
do you cover even cancer this thing?
Speaker 0
177.49s
Yes yes we have tumor panel as well. And then yeah steroid panels are included STD panels are included then heavy metals in the body those also are included other than that like...
Speaker 1
180.63s
Okay.
Speaker 1
188.47s
like yeah.
Speaker 0
189.27s
Ya lipid profile, liver, arthritis, kidney, heart, thyroid.
Speaker 1
192.59s
Aa that is cover mercury lead.
Speaker 0
196.73s
yes.
Speaker 1
197.13s
Hello.
Speaker 0
197.87s
Yes sir.
Speaker 1
198.35s
Okay.
Speaker 0
199.59s
So any all the metals in the body is covered in this. So that's the thing. So that is what separates us from all the other tests because once you do our test, right, you'll be able to understand, okay, am I at a risk of having this kind of a disease because uh it is focused on all of the body organs, right?
Speaker 0
216.87s
so
Speaker 1
216.89s
so
Speaker 0
217.77s
and it is like every organ in the body works uh individually but then again it is collaborating with each other in order to make your bodily functions even smoother.
Speaker 1
225.51s
Do you have any marker for dementia?
Speaker 0
228.39s
dimension sir we have like omega three test that is basically for the brain health.
Speaker 0
233.83s
so ya, aar yu aar vegetarian sir?
Speaker 1
237.83s
aayam aayam aanvejitereyans.
Speaker 0
241.63s
okay ya if at all you have a lot of fish or something like that then omega three level.
Speaker 1
246.83s
ya i tek mostly fish sir and chicken.
Speaker 0
252.63s
Yeah, that's really good.
Speaker 1
253.27s
That's really good.
Speaker 1
254.85s
aayi aam teking omega three supplements also.
Speaker 0
258.37s
oke. ya.
Speaker 0
260.07s
So that's the thing. So even like I said, right, this is a full on comprehensive testing, but without the omega test, it wouldn't be a full on comprehensive testing. So we are even including omega three and omega six in the same test. And other than the test itself, we are providing a doctor consultation to uh help you with the changes in lifestyle or the food habits that needs to be done. And then a dietician consultation is also included who will be
Speaker 1
272.55s
Adhuvan
Speaker 0
284.65s
Yeah, who will be providing you with a specific like your body is different to mine, right? So, yeah, so supplementation is another thing. So depending on the deficits, there might be positives and negatives also for that.
Speaker 0
298.53s
so
Speaker 1
298.91s
Cool, definitely.
Speaker 0
299.85s
Yeah, so dietician will be helping you with generating a diet chart specifically as per the report that's been generated by your NASA.
Speaker 1
308.15s
very good.
Speaker 0
308.75s
So it is a tailored experience and it's a concierge service that we do. So could you please tell me your pin code in in Bangalore sir so that I can check the availability?
Speaker 1
312.87s
So
Speaker 1
317.13s
available
Speaker 1
318.73s
five six zero zero four three.
Speaker 0
321.13s
five six zero zero four three. one second sir. ya we do have service there and may know the last time that you have gotten a checkup sir? body checkup.
Speaker 1
330.97s
Yeah, every year I have it in uh uh Center for Brain Research in Bengaluru.
Speaker 0
340.09s
oke.
Speaker 1
341.59s
So that's why it's cute.
Speaker 0
342.77s
yaa. tata 1mg. yes.
Speaker 0
346.75s
so
Speaker 1
346.87s
no no no tata smart tata one m g. i am telling this research institute cbl.
Speaker 0
352.13s
o okay.
Speaker 0
353.95s
Ya ya.
Speaker 1
355.19s
for dementia.
Speaker 0
356.57s
oke.
Speaker 1
357.91s
see i am right now seventy eighty years old.
Speaker 0
360.75s
yes.
Speaker 1
361.07s
so I I keep myself fit and healthy. I have no lifestyle disease right now.
Speaker 0
366.15s
Yeah.
Speaker 0
369.45s
Yeah. You do you do not sound like a seventy eight year old sir to be honest.
Speaker 1
374.23s
no, i know everyone stays at home. thank you.
Speaker 0
377.63s
ya sir.
Speaker 1
378.29s
Even if you look at me I don't look like seventy I look like around fifty two or so.
Speaker 0
383.63s
Yeah, so even that is like we are one of the only companies in India ever to bring out people are not aware of like age reversal thing. So there's an epigenetic test that that we do wherein you are like you said you're seventy eight, right? And you look like fifty six. That's a really rare case because you're taking very good care of yourself.
Speaker 1
392.73s
Ya.
Speaker 1
401.65s
No, I am like fifty I am in the fifty two stage biological. Biologically fifty two for last ten years.
Speaker 0
407.99s
yaa
Speaker 0
410.99s
oh that's amazing sir. so you are aware of the epigenetic testing.
Speaker 1
413.79s
of the
Speaker 1
416.59s
yaa ai aam aver oaf.
Speaker 0
418.01s
Yeah.
Speaker 1
418.41s
but only thing is being a retired person.
Speaker 0
422.23s
yes.
Speaker 1
422.29s
My resources are limited so I may not be able to do every test.
Speaker 0
426.55s
Yes, yes sir. That's true. So like uh like I said if one eighty one test one eighty one test if we want we can book it since like uh have you looked into uh the pricing at all sir?
Speaker 1
440.75s
aa please let me know.
Speaker 0
442.13s
Okay, so for the one eighty one test with the one eighty three markers plus the omega and then the uh doctor consultation, dietician consultation, all of this comes up to a just eighteen thousand, sir.
Speaker 1
453.77s
to it is too high for me.
Speaker 0
456.91s
Okay, yeah, but like the service, if at all, if you want me to, I can ask around my team for a discount since you are like, uh, you are retired and yeah, and even, so would that be okay? Like, uh, could you please let me know how what your budget is so that I can work around that?
Speaker 1
476.65s
naat mor dhen ten ar so. dat itself is fine.
Speaker 0
482.47s
ya. but it's like a full on checkup right sir? like individually also.
Speaker 1
486.95s
Yeah, I understood, I understood. In fact, I have taken a full checkup in Neura.
Speaker 0
488.81s
Yes.
Speaker 0
492.09s
Okay.
Speaker 1
492.41s
it costed me sixteen thousand just recently about seven eight months ago.
Speaker 0
497.63s
okay. so how i believe like de have one thirty markers at the max.
Speaker 1
504.25s
I don't know the market exactly the number but it was quite high.
Speaker 0
508.59s
Yeah. Okay. In that case, I'll just ask around my team and if at all we could do it for a lesser price because we do have another test one. I was one hundred but I don't believe in that since it's a full body checkup that you might be needing, right? So it would fit in your budget but the markers are only one hundred and one.
Speaker 1
524.69s
Okay.
Speaker 1
529.41s
Okay.
Speaker 0
530.07s
Yeah, so that's why I'll just uh ask around my team and let you know what's the most discount that we can give you. And if at all it fits in your budget or if you can arrange something, we can go forward with it.
Speaker 1
540.97s
Yeah, sure, sure.
Speaker 0
541.85s
All right, yeah. Thank you for your time, sir.
Speaker 1
542.55s
Hello.
Speaker 1
544.83s
its much better.
Speaker 0
546.15s
ya. thank you. have a great day sir. thank you.
Speaker 1
547.27s
I will get
Speaker 1
549.05s
kyu kyu tu hev.
Speaker 0
550.65s
yes definitely thank you.