A
Call Intelligence
Rajesh with Abijith — Feb 20, 2026 09:27
Deal Lost
Warm
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
20.00%
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
22% into call
Pitch Approach
Incentive-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:50 (50s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
23
Rep Words / Customer Words
108 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Availability
Next week because I'll be back only on Thursday or Friday.
|
logistics | Customer | Yes | agreement and alternative channel | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health package (group of 4) | Rep | -- | Positive | Discount negotiation for 4 people. |
Key Moments
200:17
Discount Offer
Rep offers a 20% discount for 4 people, directly addressing the customer's primary barrier.
00:32
Scheduling Follow-up
Customer provides a specific timeline for when they will be ready to confirm (next Thursday/Friday).
Trust Signals
2
Agreement to receive WhatsApp proposition
Setting a specific follow-up window
Enthusiasm Signals
1
Quick confirmation of the 20% discount offer
Resistance Signals
1
Delaying confirmation until next week due to travel
Topics Discussed
Discount
Group Package
WhatsApp Follow-up
Travel Schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Responds warmly to the greeting. |
| Negotiation | 2 | neutral | Confirms the discount request and group size. |
| Closing | 3 | neutral | Agrees to receive WhatsApp details and sets a follow-up time. |
Call Transcript
Click to expand
Speaker 0
0.51s
Hello.
Speaker 1
1.37s
Ya Vijay?
Speaker 0
2.09s
yaa, good morning rajesh. how are you?
Speaker 1
3.85s
ai aam gud.
Speaker 0
4.79s
Yeah. So I was last time that we spoke, right? You were asking for a discount.
Speaker 1
10.83s
yep.
Speaker 0
11.31s
So I've spoke with my team and they were ready to give like since you were looking for four people, right?
Speaker 1
16.81s
Yeah.
Speaker 0
17.43s
ya so de var laik if yu aar willing tu go for it then vi ken giv laik araund twenty percent discount sar.
Speaker 1
24.69s
Okay.
Speaker 0
25.35s
Ya.
Speaker 1
26.55s
So,
Speaker 0
26.57s
so ya would you like to get it done? mainu like when can i give you a call back sir to confirm?
Speaker 1
32.61s
Next week because I'll be back only on Thursday or Friday.
Speaker 1
37.21s
okay and then I'll call you.
Speaker 0
38.71s
all right. so, i'll just share you the proposition on whatsapp itself. you can just go through it.
Speaker 1
43.59s
Okay.
Speaker 1
44.43s
Sure. All right.
Speaker 0
44.75s
Alright ya. Thank you Rajesh.
Speaker 1
46.25s
oke.
Speaker 0
46.87s
yaa. haav e great day.
Speaker 1
47.53s
Great.
Speaker 1
48.23s
YouTube.
Speaker 0
48.89s
ya thank you.
Speaker 1
49.97s
Bye.