A
Call Intelligence
Rajesh with Abijith — Feb 13, 2026 14:07
Deal Lost
Warm
Call History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Rajesh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
42% into call
Pitch Approach
Product-centric follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:21 (21s)
Primary Language
English
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
41 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Schedule
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with a patient
I am with the patient now, I will see afterwards. I will call you back.
|
time/schedule | Customer | Yes | respectful acceptance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| sample report | Rep | -- | Neutral | Rep asking if the customer reviewed the shared sample report. |
Key Moments
100:14
Customer mentions being with a patient.
Identifies the customer's likely profession and explains the need to end the call quickly.
Trust Signals
2
Customer acknowledges the rep by name
Customer promises to call back
Resistance Signals
1
Time constraint (with a patient)
Topics Discussed
Sample Report
Scheduling
Patient Care
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Middle | 2 | neutral | States he is with a patient. |
| Closing | 3 | neutral | Polite sign-off. |
Call Transcript
Click to expand
Speaker 1
0.43s
Yeah, Abhijit.
Speaker 0
0.73s
Abhijit. Yeah, good afternoon Rajesh. I'm sorry I couldn't call you before 12 today.
Speaker 0
6.33s
yaa so good time to talk.
Speaker 1
8.61s
Tell me first.
Speaker 0
9.43s
Yeah, so I've shared a sample report. I just wanted to know if you have taken a look at it, sir.
Speaker 1
14.89s
I am with the patient now, I will see afterwards. I will call you back.
Speaker 0
18.75s
Okay, sure.
Speaker 1
19.69s
Okay.
Speaker 0
20.47s
Thank you.