A
Call Intelligence
Rajesh with Abijith — Feb 12, 2026 17:41
Deal Lost
Warm
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
65.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Value-based
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
follow_up_scheduled
Call Structure
Duration
2:48 (168s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
48
Rep Words / Customer Words
342 / 128
Rep Longest Monologue
17s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
its very very expensive... I find it really a little expensive.
|
price | Customer | Yes | value stacking & bulk discount offer | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Price_Sensitive | Full body premium coverage including tumor and hormone panels. |
Key Moments
300:35
Customer reveals he is a clinician.
Changes the dynamic; the rep must justify the price to a professional who knows market rates.
01:23
Customer mentions interest for 4 people.
Major buying signal; shifts the conversation from a single sale to a high-value bulk lead.
02:40
Agreement on 12:00 PM follow-up.
Solidifies the next step in the sales funnel.
Discovery Questions
3
Q1
Would you be interested in taking the test?
Q2
Main of the reason sir?
Q3
Have you looked at the sample reports sir?
Trust Signals
3
Shared professional background (clinician)
Agreed to review sample reports
Set a specific time for next call
Enthusiasm Signals
1
Inquiry for 4 family members
Resistance Signals
2
Direct price objection
Mentioned not having time to look at previous materials
Topics Discussed
181 Blood Test
Pricing and Discounts
Clinical background of customer
Family health coverage
Sample reports
Follow-up scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but dismissive initially. |
| Objection | 2 | neutral | States price is 'very very expensive'. |
| Negotiation | 3 | neutral | Mentions wanting it for 4 people, showing intent. |
| Closing | 4 | positive | Agrees to a follow-up and sample report review. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello. hello.
Speaker 0
1.27s
good evening rajesh.
Speaker 1
2.81s
yaa good evening.
Speaker 0
3.71s
so my name is abhijit. I am calling from ivo health care center.
Speaker 1
7.61s
Ya tell me Abhijit.
Speaker 0
8.59s
Yeah, I actually spoke in the last week I believe about our one eighty one blood test.
Speaker 1
13.61s
Yeah.
Speaker 0
14.33s
Yeah, so I was calling to get a follow up, so
Speaker 0
19.65s
Would you be interested in taking the test or
Speaker 1
20.03s
Interest
Speaker 1
21.73s
Right now no bus.
Speaker 0
23.89s
okay. ya. main of the reason sir?
Speaker 1
24.93s
Yeah.
Speaker 1
27.23s
its very very expensive.
Speaker 0
29.31s
okay. but it's a premium service with like full body coverage right?
Speaker 1
35.69s
Yeah, I know that, but because I myself I'm a clinician, so.
Speaker 0
41.41s
oke.
Speaker 1
41.81s
I find it really a little expensive.
Speaker 0
44.99s
Sure sir. If the money is the only concern then I can maybe talk to one of my team and
Speaker 1
45.41s
short
Speaker 0
51.45s
discuss a discount for it but because the service is like eighteen thousand is what I told you right and it is totally uh
Speaker 1
57.67s
Yeah.
Speaker 0
59.33s
The service that we are putting in, we are including tumor panels and then STD panels, hormone panels, even uh iron levels in your body, everything would be covered in it.
Speaker 1
71.11s
Okay.
Speaker 0
71.75s
And so you'll be getting a full on understanding of your health status at this moment and you'll be saving a lot of money along the way on medical tests and all that also.
Speaker 1
81.49s
true. I do understand.
Speaker 0
83.17s
ya.
Speaker 1
83.61s
We wanted for two of maybe four of us to be done.
Speaker 0
88.51s
oke.
Speaker 1
89.15s
it becomes very prohibitive to
Speaker 0
92.39s
Yeah. Because like I said, right, the doctor consultation by itself if you do it outside will cost you thousand rupees depending on the quality of again the service of the doctor, right? It gets higher.
Speaker 0
104.85s
So all that is included then the dietitian and even the diet chart also would be provided. So the yeah. So if you are saying for four people I can definitely discuss with one of my team and get back to you regarding a discounted price would that be okay to you?
Speaker 1
122.65s
Yeah, it should be.
Speaker 0
124.11s
all right then. so have you looked at the sample reports sir?
Speaker 1
128.53s
I didn't find time. But yours I looked into yesterday somebody else had called they said they'll be sending some other things.
Speaker 0
136.05s
oke.
Speaker 1
136.63s
So I didn't receive any things from them.
Speaker 0
140.23s
Okay. Definitely. I'll just share you the sample report and I'll communicate with you tomorrow in the afternoon or evening at the same time.
Speaker 1
142.05s
Definitely.
Speaker 0
149.37s
to with a discounted price.
Speaker 1
151.45s
Tomorrow call me before this time if you are calling otherwise.
Speaker 0
156.75s
Okay, should I go give you a call in the first half of the day?
Speaker 1
159.65s
Yeah.
Speaker 0
160.43s
All right, I'll give you a call before 12 o'clock tomorrow then.
Speaker 1
162.69s
Yeah, okay.
Speaker 0
163.77s
Alright. Thank you Rajesh. Have a great evening.
Speaker 1
165.19s
YouTube.
Speaker 0
166.65s
thank you.
Speaker 1
167.31s
Bye.