A
Call Intelligence
Rajesh with Abijith — Feb 05, 2026 12:25
Deal Lost
Warm
Call History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
75.0%
Personalization
7.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
21% into call
Pitch Approach
Value-based/Educational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
4:01 (241s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
66
Rep Words / Customer Words
542 / 148
Rep Longest Monologue
28s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Convenience
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Logistics/Distance
thyrocare is a little far from here.
|
convenience | Customer | Yes | clarification of service | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Positive | Core offering covering major organ panels and tumor markers. |
| omega 3 | Rep | -- | Positive | Included as part of the complete health package for brain and heart health. |
Key Moments
300:34
Customer asks for price
Indicates high intent and budget-conscious but ready-to-buy mindset.
02:10
Price Reveal (18,000 INR)
Critical moment where customer accepts the high-ticket price without pushback.
03:12
Doorstep collection explanation
Resolved the customer's concern about the lab being far away.
Discovery Questions
3
Q1
main know like if you have any medical history or some health concerns?
Q2
do you regularly get your test done or is it like a something that you're concerned right now?
Q3
when was the last time that you have taken the test sir?
Trust Signals
3
Sharing specific location/pin code
Confirming regular testing habits
Agreeing to a specific follow-up time
Enthusiasm Signals
2
Immediate request for price
Request for details/report
Resistance Signals
1
Concern about Thyrocare distance (briefly)
Topics Discussed
181 Blood Test
Biomarkers
Longevity
Preventive Care
Omega 3 & 6
Thyrocare Logistics
Bangalore Serviceability
Doctor/Dietician Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and business-like. |
| Discovery | 2 | neutral | Provides location and history details readily. |
| Pitch | 3 | neutral | Listens to the biomarker explanation with 'Okay' acknowledgments. |
| Closing | 4 | positive | Agrees to follow-up and provides pin code. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello
Speaker 0
0.71s
Yeah, good afternoon. Am I speaking to Rajesh?
Speaker 1
3.55s
Speaking.
Speaker 0
4.31s
So my name is Abhijit and I'm calling from Ivo Health Care Center from Chennai.
Speaker 1
9.45s
Tell me sir.
Speaker 0
10.23s
Yeah, so I'm calling because you have a put an inquiry in for one of our service for the 181 blood test.
Speaker 1
17.49s
Yeah.
Speaker 0
17.91s
Yeah, is it a good time to talk?
Speaker 1
19.65s
Okay.
Speaker 0
20.43s
okay. so, main know like if you have any medical history or some health concerns that you are trying to access it.
Speaker 1
28.35s
I'm just trying to see, I mean just read that and I thought okay, let's have a blood check.
Speaker 0
34.25s
Yeah.
Speaker 1
34.83s
So you find out how much it costs in.
Speaker 0
37.57s
Yeah, so may I know like are you I'm in Bangalore.
Speaker 1
39.59s
And in Bangalore,
Speaker 0
40.89s
okay. so like do you regularly get your test done or is it like a something that you're concerned right now?
Speaker 1
48.05s
I regularly get it done.
Speaker 0
50.19s
Okay. So let me just tell you a bit about our company. So Ivo is a preventive care company based out of Chennai and we are mostly focused into longevity and early detection of diseases.
Speaker 1
62.01s
oke.
Speaker 0
62.57s
So the main motto of the company is to have a healthier and a longer life life. And other than that coming to the 181 tester we have 183 biomarkers included in it.
Speaker 0
73.89s
Okay. So what that helps us in doing is so it the 183 markers, right? It covers all the major panels in the body coming from diabetes, kidneys, pancreas, heart panels, steroids panel as well, and then tumor panel and more all sources.
Speaker 1
74.11s
Okay.
Speaker 1
85.33s
Okay.
Speaker 0
89.25s
So this helps us in understanding your present health status on a cellular level and with that information you can work on preventive care.
Speaker 1
89.51s
Okay.
Speaker 0
99.07s
and even reversal of the damages that is been done to your body sir.
Speaker 1
99.17s
And even
Speaker 0
103.21s
Okay. So, uh and along with that, we are also including a omega three plus omega six test along with the one eighty one to make it a complete health package, right?
Speaker 1
103.33s
Okay.
Speaker 1
113.41s
Yeah.
Speaker 0
113.73s
So the omega test would give you an understanding on your health status of your brain and even your heart.
Speaker 1
120.13s
Okay. Okay.
Speaker 0
120.39s
Okay. And we are including a doctor consultation and then a dietician consultation who will be providing you a tailored diet chart so that you can work on your progress and your health journey. And uh yeah, so all of this put together sir, we are charging only eighteen thousand rupees sir.
Speaker 1
137.71s
Okay.
Speaker 0
138.77s
Ya.
Speaker 1
140.15s
So,
Speaker 0
140.17s
So is this something that should be interested in or if you'd like to know a bit more I can just send your sample report for the one eighty one test along with the omega.
Speaker 1
147.71s
podhuvan neethi.
Speaker 1
150.19s
Okay.
Speaker 0
150.77s
okay. also could you please tell me when was the last time that you have taken the test sir? general test.
Speaker 1
157.37s
may be about a year back.
Speaker 0
159.63s
Okay, yeah, sure. So that's a that's another thing. So all the other tests that you do outside, right? It would be specific to a panel or a condition that you're facing.
Speaker 1
169.49s
Right. Yeah.
Speaker 0
169.49s
Right. Yeah. And but this is a full on uh from your head to toe all the organs would be covered. So you would be understanding uh the specific uh area that you will be needing to change your life habits and your food habits and to take supplement to make up for the deficit that's there in your body.
Speaker 1
186.19s
okay. then you send me the details.
Speaker 0
186.59s
done.
Speaker 0
188.67s
shorya.
Speaker 1
189.13s
And in Bangalore where do you have any place in Bangalore?
Speaker 0
192.53s
Yeah, so basically how it works is we have a collaboration with the Thyrocare and their lab technicians would be visiting you to collect the sample from your doorstep itself.
Speaker 1
202.83s
oke.
Speaker 0
203.33s
Yeah. Also could you please tell me your pin code sir just to check the availability.
Speaker 1
207.35s
availability 0005.
Speaker 0
210.43s
van sekand sir.
Speaker 1
212.27s
thyrocare is a little far from here.
Speaker 0
214.61s
five six zero zero zero.
Speaker 1
216.85s
triple zero five.
Speaker 0
218.15s
zero five.
Speaker 0
220.75s
Yeah, we do have availability over there and uh yeah sir, so I'll just share you the sample report and I can give you a call back in the evening or tomorrow morning, which time would be fine sir?
Speaker 1
230.89s
tomorrow morning will be fine.
Speaker 0
232.17s
ol raait yaa dyaat.
Speaker 1
232.83s
Call in evening not a problem.
Speaker 0
234.53s
Yeah, definitely sir.
Speaker 1
236.05s
oke.
Speaker 0
236.69s
olrait rajesh thank you for your time.
Speaker 1
237.87s
Okay. Right. Bye.
Speaker 0
240.55s
Bye.