A
Call Intelligence
Aranganathan with Abijith — Feb 09, 2026 15:42
Deal Lost
Cold
Call History
5 attemptsRep Performance
4.5/10
Pitch Effectiveness
3.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
5.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Aranganathan.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Aranganathan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Moderate
Brand Sentiment
Skeptical/Price-conscious
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
37% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:31 (91s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
22
Rep Words / Customer Words
148 / 42
Rep Longest Monologue
13s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Health health health center blood test-ukku rate jaasthi irukku sir, amount adhigama irukku.
|
price | Customer | No | value justification | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Main product being pitched as a full body cover. |
Key Moments
200:42
Price Objection
The customer explicitly states the price is too high, which effectively ends the sales momentum.
01:15
Value Justification Attempt
Rep attempts to explain the cost by mentioning full body coverage, but the customer remains unmoved.
Resistance Signals
3
rate jaasthi irukku
amount adhigama irukku
Heavy pesa irukku
Topics Discussed
Blood Test Enquiry
Pricing
Full Body Organ Coverage
Preventive Health
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call and identity. |
| Pitch | 2 | neutral | Immediately brings up the high cost of the test. |
| Closing | 3 | neutral | Politely ends the call after the rep's explanation. |
Call Transcript
Click to expand
Speaker 1
1.03s
Hello.
Speaker 0
1.47s
Hello missed call vandhurukku.
Speaker 1
7.69s
Aa sir, I am speaking to Aranganathan.
Speaker 0
11.55s
Aamaam sir.
Speaker 1
12.55s
Sir my name is Abhijith, I am calling from IO Health Care Center sir from Chennai.
Speaker 0
17.45s
Healthy Centera?
Speaker 1
18.65s
Ya I O.
Speaker 1
20.51s
Ya so like you put an enquiry sir for onnoottru enbadhu blood test.
Speaker 0
27.29s
Aa
Speaker 1
27.89s
Ya so is it a good time to talk?
Speaker 0
31.39s
Ondu enbadhu ondru.
Speaker 1
32.55s
Aa sir.
Speaker 1
34.65s
So it's a comprehensive advanced test sir, wherein every organ in the body will be covered.
Speaker 0
42.39s
Health health health center blood test-ukku rate jaasthi irukku sir, amount adhigama irukku.
Speaker 1
50.43s
Appadiya, okay okay sir.
Speaker 0
51.45s
Okay sir.
Speaker 0
52.43s
Heavy pesa irukku.
Speaker 1
53.65s
Only pricing mattum maathiri issue.
Speaker 0
58.59s
Panni paathukkalaam appadinnu sollittu paakkuraanga, mathapadi vera onnum illa.
Speaker 1
63.17s
Aamaam sir, oh sir, idhu like ungaludaiya full body-la eadhavadhu health issues irukkudhaannu naalaikku varudha munnaadiye purinjidum sir.
Speaker 1
75.11s
So adhukkaga dhaan pricing-um it's like full body cover aagudhu illaiya, all major body organs is covered, so that's why sir, but all future-la eppavadhu interest irundha call pannunga sir.
Speaker 0
89.31s
Ok ok.
Speaker 1
90.13s
Okay sir thank you.