A
Call Intelligence
Jyothi with Abijith — Feb 11, 2026 14:22
Deal Lost
Cold
Call History
9 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Jyothi.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Jyothi. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:58 (58s)
Primary Language
English
Code Switching
None
Total Speaker Turns
16
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Already Purchased
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service already completed
no it's already done.
|
already purchased/handled | Customer | Yes | pivot to feedback | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Negative | Referencing the reason for the call. |
Key Moments
200:40
Customer Rejection
Customer informs the rep that the consultation is already done, ending the sales opportunity.
00:52
Feedback Provision
Customer provides neutral/positive feedback ('It was okay... It was good'), confirming service delivery.
Resistance Signals
1
Direct statement that the need is already met ('no it's already done')
Topics Discussed
Consultation Inquiry
Service Feedback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | States consultation is already done. |
| Closing | 3 | neutral | Provides brief feedback and ends call. |
Call Transcript
Click to expand
Speaker 1
0.01s
Tell your name and reason for calling. I'll see if this person is available.
Speaker 1
5.31s
good afternoon jyothi. abhijit this side from ivo help.
Speaker 1
15.17s
Thanks, Abigail. Please stay on the line.
Speaker 0
22.71s
Hello.
Speaker 1
24.27s
Hello?
Speaker 0
24.89s
ya, good afternoon. my name is abhi chetan. i am calling from i o health care center.
Speaker 1
31.29s
hai tel mi.
Speaker 0
32.47s
Yeah, so I was calling because I saw that you were looking for a consultation, your inquiry for a consultation.
Speaker 1
40.75s
no it's already done.
Speaker 0
42.25s
okay so uh all right yeah. i believe uh some other person have contacted you right?
Speaker 1
47.67s
Yeah yeah yeah. Okay. Could you give me a feedback on
Speaker 0
48.43s
okay. Could you give me a feedback on how the service was?
Speaker 1
52.53s
Yeah, it was it was okay. All right, yeah. It was good.
Speaker 0
54.27s
All right, yeah.
Speaker 1
55.59s
Hmm.
Speaker 0
55.69s
Okay.
Speaker 1
56.61s
okay thank you.
Speaker 0
57.63s
Thank you.