A
Call Intelligence
Amit Purohit with Abijith — Feb 19, 2026 11:59
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Amit Purohit.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Amit Purohit. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Reference to previous inquiry
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:26 (26s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
52 / 18
Rep Longest Monologue
7s
Customer Longest Monologue
2s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Main kal baat karta hoon sir, okay.
|
time/urgency | Customer | Yes | agreement and alternative channel | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Reference to the customer's inquiry. |
Key Moments
100:22
Customer postponement
The customer ends the discovery phase before it begins, shifting the lead to a follow-up status.
Resistance Signals
1
Postponement of conversation
Topics Discussed
Inquiry follow-up
Blood test
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity. |
| Pitch | 2 | neutral | Requests to talk tomorrow immediately after the purpose of the call is stated. |
Call Transcript
Click to expand
Speaker 1
0.15s
Hello de raha hai chalo hum de raha hai hello.
Speaker 0
0.71s
Hello.
Speaker 0
2.83s
Ya good afternoon sir. Am I speaking to Amit?
Speaker 1
6.75s
Haan ji.
Speaker 0
7.43s
Sir mera naam Abhijit hai aur main Ibo Healthcare Center se baat kar raha hoon Chennai se.
Speaker 1
12.83s
Boliye.
Speaker 0
13.59s
Sir aapka ek inquiry aaya tha ek blood test ke baare mein, toh usi ke liye call kiya tha sir, so yeh sahi time hai sir baat karne ka.
Speaker 1
22.23s
Main kal baat karta hoon sir, okay.
Speaker 0
23.71s
Okay, toh main WhatsApp mein aapko poora details.