A
Call Intelligence
Puneet Pareek with Abijith — Feb 12, 2026 13:30
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Puneet Pareek. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 360 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
65% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:26 (87s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
16
Rep Words / Customer Words
168 / 48
Rep Longest Monologue
21s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
Boss can I can I give you a call back just give me main aapko call back karta hun please.
|
time | Customer | Yes | agreement/compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| longevity clinic services | Rep | -- | Neutral | Introduction of AIWO's core value proposition. |
Key Moments
300:05
Introduction and Context Setting
Establishes legitimacy by referencing the lead form.
00:35
Customer Health Habit Disclosure
Customer reveals he is proactive about health (6-12 month checkups), making him a high-quality lead.
01:20
Callback Request
Ends the sales attempt prematurely; requires follow-up strategy.
Discovery Questions
2
Q1
Main no the reason sir your perspective behind it [regular checkups]?
Q2
Any health concerns hai sir aapko?
Trust Signals
2
Honest disclosure of health status
Confirmation of form data
Resistance Signals
1
Time constraint (request for callback)
Confusion Signals
1
Clarification request on 'perspective' question
Topics Discussed
Health checkup frequency
Longevity clinic concept
Early detection and prevention
General health status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Discovery | 2 | neutral | Sharing checkup habits. |
| Closing | 3 | neutral | Politely asking for a callback due to being busy. |
Call Transcript
Click to expand
Speaker 0
1.31s
Ya ya speaking to Puneet.
Speaker 1
3.89s
Haan ji bol raha hoon
Speaker 0
5.03s
Sir mera naam Abhijit hai aur main Ivo Health Care Center se baat kar raha hoon Chennai se. Boliye. So I am calling regarding an form that you filled wherein we were asking how regularly do you get health checkups and aapne bataye the annually.
Speaker 1
21.73s
Hoon hoon hoon hoon ya.
Speaker 0
22.37s
Ya you said you do regular checkups main no the reason sir your perspective behind it.
Speaker 1
27.97s
Matlab.
Speaker 0
29.11s
Checkups karwana aisa regularly karwane ki kaaran sir, yani perspective rahega na aapka isliye karwana.
Speaker 1
35.01s
Nahi aisa kuch bhi nahi hai, main toh bhi annually ya nahi toh every six months karata rehta hoon.
Speaker 0
40.39s
Okay, any health concerns hai sir aapko?
Speaker 1
42.47s
Nothing nothing nothing nothing.
Speaker 0
43.81s
Okay so basically that's the thing so it's a very good thing that you do regular checkups because India mein zyadatar logon ko pata hi nahi hai ki regular checkups mandatory rehti hai apne sehat ke liye for a better health.
Speaker 1
55.73s
Hmm.
Speaker 0
56.61s
Okay and the thing is that from Ivo we are a longevity clinic based out of Chennai and we focus on early detection and prevention of health diseases before it gets into a.
Speaker 0
68.81s
More critical stages right? So the regular checkups that people do it is specific to a certain profile.
Speaker 0
77.57s
Like for their heart condition aur even for the lipid aur even some people.
Speaker 1
80.85s
Boss can I can I give you a call back just give me main aapko call back karta hun please.
Speaker 0
82.23s
Callback
Speaker 0
85.01s
Zaroor, zaroor, zaroor, ya.