A
Call Intelligence
dayanand Shetty with Abijith — Feb 13, 2026 11:16
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
6.5/10
Conversion Probability
10.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with dayanand Shetty. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Moderate
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
7:31 (451s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
66
Rep Words / Customer Words
1084 / 112
Rep Longest Monologue
118s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
High Expense
Nahi maine dekha tha aapka expense kaafi ho, mere khayal se sirf aakhare hazaar hazaar hai na testing charge aapke.
|
price | Customer | Yes | value building / education | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | 18000.00 | Price_Sensitive | Introduction of biological age testing for organs. |
Key Moments
400:27
Price Objection
Customer immediately flags the 18,000 INR cost as a barrier.
02:31
Epigenetic Explanation
Agent explains the core product value proposition.
04:48
Medical Disclosure
Customer reveals cholesterol issues, providing a hook for the agent.
07:25
Mindset Shift Acknowledgment
Customer agrees that his perspective was changed slightly, though no sale occurred.
Discovery Questions
3
Q1
Last checkup kab karwaye the sir?
Q2
Kuch health condition hai sir abhi presently aapko?
Q3
Aap cholesterol ke dawaiyan lete honge na sir?
Trust Signals
2
Customer shares medical condition (cholesterol)
Customer confirms visiting the website
Resistance Signals
2
Direct objection to price at 00:27
Short, one-word answers
Topics Discussed
Preventive Care
Epigenetics
Cholesterol
Biological Age
Lifestyle Diseases
Diabetes
Cancer Markers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Immediately brings up the high cost. |
| Discovery | 2 | neutral | Answers questions briefly. |
| Pitch | 3 | neutral | Listens to the explanation of epigenetic age. |
| Closing | 4 | neutral | Acknowledges the information but does not commit. |
Call Transcript
Click to expand
Speaker 1
0.01s
Dayanand.
Speaker 0
1.69s
Ji sir.
Speaker 1
2.51s
Sir main Abhijit baat kar raha hoon Ivo Health Care Center se.
Speaker 0
6.79s
Toh.
Speaker 1
6.79s
Toh ya I am actually calling because aapne ek form fill kiya tha wherein question yeh thi ki kaun se kaun se time mein regularly checkups karwate hain kya health checkups and only when specific health issues arise bolke aap reply daal dete hain sir. Toh uske liye call kar raha hoon to understand your perspective sir. Is it a good time to talk?
Speaker 0
27.85s
Nahi maine dekha tha aapka expense kaafi ho, mere khayal se sirf aakhare hazaar hazaar hai na testing charge aapke.
Speaker 1
31.93s
Haan haan
Speaker 0
33.47s
Haan theek hai sir main kya nahi baje sakta hai sorry
Speaker 1
36.57s
Okay.
Speaker 0
36.59s
Okay okay.
Speaker 1
37.75s
No I mean I was calling to understand uh only when certain issues arise hone ke baad hi aap checkup kyon karwate hain sir? Pehle hi kyon nahin karwate hain generally from a person to person perspective sir.
Speaker 1
53.31s
Like aap.
Speaker 0
53.73s
Aapne kya nahi kabhi samajh?
Speaker 1
56.47s
Okay, toh like aap regularly checkups bhi nahi karwate honge abhi toh.
Speaker 0
61.13s
Nahi.
Speaker 1
61.85s
Last checkup kab karwaye the sir?
Speaker 0
64.33s
Meri khabar se saal saal ho gaya ek saal ho gaya.
Speaker 1
66.79s
Ek saal ho gaya, okay, toh like the purpose of checking your body, right? There is a reason for that, no sir? Jaise ki koi health issues aane ke baad bahut log jaate hain doctor ke paas, ilaaj karwate hain, medicine pe dependent ho jaate hain.
Speaker 1
83.43s
Hai na, aur aisa scene hai ki majority of the people are not even aware of preventive care sir. Early detection ho sakti hai, aapko symptoms aane se pehle hi aapke body mein kya-kya changes ho rahi hai bolke aapki khoon mein hi dikh jaati hai sir, biomarker se pata lag jaati hai, okay.
Speaker 1
102.15s
So that is one of the things and in the long term right sir, uh office work kaam office work kar rahe hain, nau to panj kar rahe hain, toh health issues ke wajah se leave take off, they will take off sir, leaves le lenge.
Speaker 1
116.35s
Nahi toh bhi thoda age aane ke baad un log sust ho jayenge, health concerns aayega, medicines pe dependent honge, surgeries wagairah mandatory ho jati hai. Toh that is what IVO is focused on sir, so we are mainly into preventive and early detection of diseases before they get very major and they take over your body.
Speaker 1
136.47s
So aapne hamari website dekhe hain sir.
Speaker 0
139.09s
Ji ji isliye.
Speaker 1
140.15s
Haan toh wahi hai sir, so hum log ek epigenetic testing bolke ek cheez hai jo India mein abhi tak nahi aaya tha, toh we were introducing that in India, so basically epigenetic testis.
Speaker 1
151.85s
Aapka ek age hoga date of birth se leke aaj tak aap jitne saal hain, wo ek age hai, uske alava aapke har ek body organ ka bhi ek age rehti hai.
Speaker 0
163.31s
Okay.
Speaker 1
163.99s
Ya so you might be tirti but aapke heavy smoker hai toh lungs ka age forty five rahegi, so das saal faster hai. Das saal jaldi age ho rahi hai, jaise hi food intake wagairah bahar se food khate hain, processed food wagairah khate hain, toh aapka gut ka bhi ek age rehti hai.
Speaker 1
184.25s
Toh woh bhi zyada rahega, toh usi liye aap dekh sakte hain ki aaj ke yuva mein thirty five to fifty five age ke people ko heart diseases aa rahe hain sir, cardiac arrest wagairah aa rahi hai, that is not a natural thing right?
Speaker 1
198.19s
Because hamare like par dada unke zamane mein dekhenge bole toh wo they they never had these issues, they were fit until the end of their time.
Speaker 1
209.25s
Toh physically fit the, unka khana bhi processed nahi tha, not no pesticides nothing like that, everything was safe to eat, so un logon ka expanding the life span would be one of the main things that they were into because of the life habits itself kyunki hard work karte the.
Speaker 1
228.87s
Toh hard work mein in the sense kheti baari karte the ya kuch business wagairah sambhaal rahe toh uski bhi manual work karte the, hai na sir? Toh ji, all these also will come into the factor, so if a person is working at nau to panj they are not getting enough sunlight, subah mein aath baje ko aap office chale jaate hain.
Speaker 1
248.73s
In shade sir, aapka car hai toh car mein chale jayenge, sunlight direct nahi milegi, bus mein jayenge, public transport mein bhi jayenge, toh waisa aapke body mein bahut saari deficits ho jati hai jo aapko pata bhi nahi lagegi aur yeh sab add on hoke kal tak kal ko aapko long term mein effect de degi sir.
Speaker 1
266.99s
Okay, toh hamari wahi hai main purpose even for this call also just to.
Speaker 0
267.05s
Okay.
Speaker 1
273.17s
Give information sir just to bring awareness to the people okay and that's why I was asking like aap test karwaye hain ek saal pehle usmein aapko kya pata chala sir aapka health status kya hai bolke? Kuch health condition hai sir abhi presently aapko.
Speaker 0
288.05s
Nahi sir aata ki cholesterol thoda hai nahi kharab.
Speaker 1
291.11s
Cholesterol.
Speaker 1
292.35s
Okay, toh cholesterol that can also affect heart condition ko bhi aati hai, pancreas ko bhi aati hai, toh gut health also people might even gain weight without even eating a lot of food, so uski aapke body mein markers rahenge jo aapko bata degi ki.
Speaker 1
311.27s
Is is kaaran se aapko aisa ho raha hai, toh aap cholesterol ke dawaiyan lete honge na sir?
Speaker 1
317.35s
To control that.
Speaker 0
317.81s
Control that. Toh main do minute ke course kar raha tha.
Speaker 1
320.43s
Haan.
Speaker 1
322.19s
Yes sir, so that's another thing, so our body right, it has enough energy in it to restore anything, kuch bhi negative impact ho rahi hai, toh usko bhi with just supplements and change in life habits we can change that, we can work on reversal sir.
Speaker 1
341.43s
Not even preventing, so if you are if you detect some diseases early before they even become major, you can work on reversing that sir. Okay, even for cancers in our test we are also including tumor markers as well.
Speaker 1
356.05s
Toh it's like a full on aapke health status aaj kis disha mein ja rahi hai bolke aapko ek clear cut image milega sir.
Speaker 1
367.05s
Toh usse aap kal ke liye.
Speaker 1
369.41s
Aa you will be ready for tomorrow if any health conditions are gonna be happening so many of the people that we do the testing for right they are not most of them were pre diabetic.
Speaker 1
382.17s
Most of them said that haan humein bhi humein kuch bhi dikkat toh nahi hai, I am very healthy, I go for a walk, go for a jog, I don't even eat much out food outside, I eat correct supplements and everything, but still they were pre-diabetic and they didn't know that.
Speaker 0
399.41s
Hum hum
Speaker 1
400.47s
Ya so like I said.
Speaker 1
403.35s
Early detection is always better than cure and ya sir regular checkups just change your mindset sir is what I am trying to do because only when specific health issues arise.
Speaker 1
415.81s
Ya I totally understand your perspective as well, jaise ki only kabhi kabhi wahi bol raha hoon toh aapko.
Speaker 1
422.89s
Time nahi mile hogi regularly checkup karwane ke liye, nahi toh bhi kuch aur reason hoga, but regular checkups is one mandatory thing for expanding the life sir.
Speaker 1
434.89s
A healthy life.
Speaker 1
438.01s
Ya.
Speaker 0
439.57s
Theek hai. Thank you, thanks for.
Speaker 1
441.19s
Ya.
Speaker 1
442.03s
Alright ya, I hope I changed your perspective at least ek percent.
Speaker 0
445.71s
Yes sir, we did.
Speaker 1
446.55s
Ya alright thank you Dayaanand.
Speaker 0
449.09s
Theek hai sir.
Speaker 1
450.51s
You too sir.