A
Call Intelligence
Mahendra P Gaunekar with Abijith — Feb 12, 2026 16:32
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Mahendra P Gaunekar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Konkani
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
13% into call
Pitch Approach
Educational/Preventive
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:22 (83s)
Primary Language
English
Secondary Language
Konkani
Code Switching
Low
Total Speaker Turns
24
Rep Words / Customer Words
148 / 42
Rep Longest Monologue
25s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
can I call you on this number later?
|
time | Customer | Yes | agreement/compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| healthcation program | Customer | -- | Neutral | Introduction of company services |
Key Moments
300:11
Value Proposition Pitch
Rep defines AIWO as a longevity and preventive care company.
00:57
Customer Recognition
Customer confirms he remembers filling out the form, validating the lead source.
01:12
Callback Request
Customer ends the discovery phase prematurely due to time constraints.
Discovery Questions
1
Q1
what's your perspective on your health sir?
Trust Signals
2
Confirmation of form submission
Agreement to take a later call
Resistance Signals
1
Immediate request to end the call/callback
Confusion Signals
1
Initial query about the company name/purpose
Topics Discussed
Preventive Care
Longevity
Regular Health Checkups
Lead Form Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about who is calling ('what is that?'). |
| Discovery | 2 | positive | Recalls the form and confirms regular checkups ('I frankly remember yes yes yes'). |
| Closing | 3 | neutral | Politely asks for a callback as he is likely occupied. |
Call Transcript
Click to expand
Speaker 0
0.23s
yaa good afternoon. aa speaking with mahendra right?
Speaker 1
2.29s
Namaste.
Speaker 1
5.11s
Yes.
Speaker 0
5.93s
my name is abhijit and i'm calling from ivo health care center from chennai.
Speaker 1
10.77s
what is that?
Speaker 0
11.81s
Uh it's a preventive care company sir and we are based out of Chennai so we work on longevity and even uh early detection of diseases before they become uh major major in your body sir. Yeah. So I was calling because you have filled out one of our form wherein uh the form was asking if how do you do your checkups is it regularly or something and you have replied regularly.
Speaker 1
23.73s
body-la.
Speaker 1
37.39s
Come again?
Speaker 0
38.03s
uh so we have uh had a campaign sir that is being running okay. we were trying to understand how the people's perspective on health care.
Speaker 0
47.25s
Alright. So I believe you have filled out that you do your regular body checkups.
Speaker 0
53.89s
right.
Speaker 1
54.27s
Haan haan haan haan something like that yes yes yes.
Speaker 0
56.93s
yes.
Speaker 1
57.71s
I frankly remember yes yes yes. Yeah. Markers something like that.
Speaker 0
57.73s
Fine.
Speaker 0
59.79s
Ya.
Speaker 0
61.13s
yes exactly so uh i was calling to just follow up on that and uh what's your perspective on your health sir? like if you don't mind me asking.
Speaker 1
62.59s
So I want
Speaker 1
72.47s
can I call you on this number later?
Speaker 0
75.15s
Yeah.
Speaker 0
75.87s
all right, ya, that's that works, ya.
Speaker 1
77.71s
ok ok
Speaker 0
78.67s
thank you.
Speaker 1
80.99s
Taakaa haanvem kennaa saangille?