A
Call Intelligence
Kiran Konkar with Abijith — Feb 16, 2026 12:57
Deal Lost
Cold
Lead Source
Meta AdsCall History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Kiran Konkar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:39 (39s)
Primary Language
English
Code Switching
None
Total Speaker Turns
17
Rep Words / Customer Words
58 / 86
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already did a test recently
I have just done my test recently four days back... so I don't need to do a test soon.
|
timing/need | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood sample checkup | Rep | -- | Other | Follow up on a scheduled checkup discussion. |
Key Moments
200:11
Customer admits to being busy
Sets the tone that the customer hasn't reviewed the sales material.
00:23
Mention of Thyrocare and recent tests
The primary reason for the lead going cold/deferred.
Trust Signals
2
Honesty about being busy
Sharing details of recent tests with competitors
Resistance Signals
2
Recent test completion
Lack of time to review materials
Topics Discussed
Blood sample checkup
Thyrocare
Recent medical tests
Future follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Middle | 2 | neutral | Explaining why he doesn't need the service right now. |
| Closing | 3 | positive | Polite sign-off and future promise. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.61s
hello. ya good afternoon kiran. abhijit desai from i go help.
Speaker 0
3.03s
from i go health.
Speaker 0
5.25s
ya ya tell me.
Speaker 1
5.93s
Yeah, so you asked me to call you on Monday about the blood sample checkup. Yeah.
Speaker 0
11.51s
Yeah yeah yeah send me I actually to be very frank I got busy I have not gone through your things.
Speaker 1
16.27s
oke oke.
Speaker 0
16.91s
I'll go through it and we will get back because I have just done my test recently four days back.
Speaker 1
21.99s
oke.
Speaker 0
23.59s
and before that three months back in november i had done the full test in thyrocare i told you.
Speaker 1
29.01s
yes yes.
Speaker 0
30.21s
so I don't need to do a test soon. so when the time comes we will do it.
Speaker 1
34.15s
definitely. sure sir.
Speaker 0
35.43s
Okay. Shivani will do it ya.
Speaker 1
35.89s
shivaji build
Speaker 1
36.69s
ya.
Speaker 1
37.85s
oke. thank you gire. thank you. great day.
Speaker 0
38.89s
Thank you.