A
Call Intelligence
shaina shaikh with Abijith — Feb 13, 2026 13:04
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
6.0/10
Conversion Probability
0.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
1Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with shaina shaikh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
52% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
polite_decline
Call Structure
Duration
2:32 (153s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
284 / 112
Rep Longest Monologue
16s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing/Need
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already completed tests yesterday
Yeah, I have already yesterday only I have done all these blood tests.
|
timing/need | Customer | Yes | value stacking / convenience | Average |
|
Is it free?
Free men aaytu.
|
price | Customer | Yes | direct disclosure | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Comprehensive health screening covering 11 organs. |
Key Moments
300:34
Location Clarification
Prospect was concerned about the company being in Chennai while she is in Mumbai; agent successfully clarified Pan-India service.
01:03
Primary Objection
Prospect reveals she did tests yesterday, which is the main reason for the failed conversion.
02:10
Price Inquiry
Prospect asks if it's free, indicating she might have been looking for a health camp rather than a premium service.
Discovery Questions
1
Q1
may i know why you think thinking that ma'am? can i know your perspective if you don't mind me asking?
Resistance Signals
3
Already done tests yesterday
Inquiry about free service
Repeated 'I don't require'
Confusion Signals
1
Location confusion (Chennai vs Mumbai)
Topics Discussed
Body checkups
Blood tests
Doorstep service
Omega 3 and 6
Biomarkers
Doctor consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative and answering questions. |
| Discovery | 2 | neutral | States she already did the tests yesterday. |
| Pitch | 3 | neutral | Asks if it is a free service. |
| Closing | 4 | neutral | Clearly states she does not require the service right now. |
Call Transcript
Click to expand
Speaker 0
0.51s
Hello.
Speaker 1
0.87s
Hello
Speaker 0
1.45s
yaa, good afternoon. am i speaking to shayna shaikh?
Speaker 1
3.25s
speaker.
Speaker 1
5.07s
Yes.
Speaker 0
5.89s
my name is abhijeth and i am calling from ivo health.
Speaker 0
9.61s
Hi
Speaker 1
9.63s
aaybo aaybo help
Speaker 0
11.61s
Yeah, so I was calling regarding a form that you filled and wherein basically we were running a campaign to understand how people respond about regular body checkups.
Speaker 1
23.13s
so where is going to be the when is going to be the camp?
Speaker 0
28.01s
sorry, the location we company that we are based out of Chennai. So in Chennai. Yeah, in Chennai.
Speaker 1
34.61s
yaa but but I am from the Maharashtra Mumbai.
Speaker 0
37.89s
ya but we have services all pan india na. so basically ya and the thing is you said only when
Speaker 1
41.85s
Okay.
Speaker 0
45.89s
specific health conditions arise is when you do the blood checkup right?
Speaker 1
50.01s
Ya.
Speaker 0
50.59s
so may i know why you think thinking that ma'am? can i know your perspective if you don't mind me asking?
Speaker 1
57.53s
But.
Speaker 0
59.07s
About the only health checkups ma'am. So full body checkup.
Speaker 1
62.35s
Yeah.
Speaker 1
63.57s
Yeah, I have already yesterday only I have done all these blood tests.
Speaker 0
63.67s
Yeah.
Speaker 0
67.99s
Okay.
Speaker 1
68.31s
But haan, so I think now I don't require. But if it is
Speaker 0
72.37s
But
Speaker 1
74.81s
The camp is I mean to say it is in Bombay.
Speaker 0
75.85s
Hmm.
Speaker 1
80.21s
To
Speaker 0
80.23s
to to like hamara service pan india mein hai ma'am like jaise ki lab technicians rehte hain to hum logon ka ek lab se collaboration hai ma'am. to un log aapke doorstep pe aake blood sample and urine sample collect karenge aur teen din mein aapko reports bhi mil jayegi.
Speaker 0
97.15s
aur doctor consultation bhi included rehti hai. omega three omega six bhi included rehti hai. to omega six and omega three na aapke health and brain ke health condition ke liye pata lagane ke liye hai.
Speaker 1
97.19s
Aur
Speaker 0
110.91s
to yeh poora hai ma'am. to full body checkup ho jaati hai and 183 biomarcus hai all across gyar ab gyarah organs ko cover kar deti hai ma'am.
Speaker 1
122.47s
But this is all all ye aap jo bol rahe ho wo sab poora
Speaker 0
122.55s
But
Speaker 1
127.27s
Aa premix akka pora.
Speaker 0
130.07s
Free men aaytu.
Speaker 1
130.47s
Hello.
Speaker 0
131.29s
It's like a paid service only.
Speaker 1
131.41s
Then
Speaker 0
134.31s
safe service
Speaker 1
134.31s
service haan achha.
Speaker 0
135.23s
Ya
Speaker 1
137.13s
Toh na na toh mere ko abhi requirement kyonki yesterday only maine sab blood test karwa liya hai.
Speaker 0
141.55s
Hello.
Speaker 0
143.29s
Okay. Aisa hai toh no worries.
Speaker 0
146.31s
To colleague karvaye to zaroorat nahi rahegi humko.
Speaker 1
146.33s
to kali karvayi
Speaker 1
148.11s
Na na I don't require right now.
Speaker 0
150.33s
oke.
Speaker 1
151.11s
Thank you.
Speaker 0
151.81s
thank you for your time.