A

Call Intelligence

None with Abijith — Feb 19, 2026 16:10

Deal Closed Warm
Customer None
Phone +919821214603
Rep Abijith
Team Sales
Date 2026-02-19 16:10
Duration 2:41
Source None

Call History

28 attempts
Total Attempts28
First CallJan 27, 2026
Last CallFeb 19, 2026
Total Talk Time32.4 min
Rep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package 300 Package (Sakti)
Deal Value ₹89,000
Purchase Date Feb 19, 2026
Calls Before Closure 28
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Hindi
Brand Awareness High
Brand Sentiment Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 2
Pitch Start 30% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 2:41 (161s)
Primary Language Hindi
Secondary Language English
Code Switching Moderate
Total Speaker Turns 64
Rep Words / Customer Words 342 / 188
Rep Longest Monologue 13s
Customer Longest Monologue 6s
Silence Gaps (>2s) 1 (max 2.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Product Quality

Objections

1
Objection Category Raised By Handled Technique Quality
Uncertainty about vegan supplement quality
Nahi, usmein se wagon mein bhi kaun sa base hai na bhaiya sunna. Mere ko toh nahi pata chalega.
 product quality Customer Yes expert consultation Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
89,000 package (sakti) Rep 89000.00 Positive Comprehensive health package including scans and tests.
supplements Rep -- Interested Alternative supplement recommendation.

Key Moments

3
00:46
Package Inclusion Confirmation
Agent confirms that the 89k package covers all necessary scans for the Chennai visit.
01:21
Technical Test Explanation
Agent builds authority by explaining VO2 and RMR tests.
02:23
Supplement Advice Request
Customer shows high trust by asking for a doctor-vetted supplement recommendation.

Discovery Questions

2
Q1 Abhi kya vo ek se teen level pe karne ka hai na?
Q2 Sameer ne baat kiya tha kya aapse?

Trust Signals

3
Customer shares detailed exercise routine
Customer asks for agent's recommendation on supplements
Use of familial terms

Enthusiasm Signals

1
Agreement with package inclusions

Resistance Signals

1
Hesitation on specific vegan supplement brand

Confusion Signals

1
Forgetting the name of the 'stress test'

Topics Discussed

Treadmill settings Joint pain Chennai visit Health package (89k) CT/CAC Scans VO2/RMR Tests Vegan Omega Supplements

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Warm greeting and health discussion.
Middle 2 neutral Discussing package details and medical tests.
Closing 3 neutral Asking for doctor's advice on supplements.

Call Transcript

Click to expand
Source File +919821214603 19-2-2026, 4-10-56pm.mp3
Transcript +919821214603_19-2-2026,_4-10-56pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18891