A
Call Intelligence
None with Abijith — Feb 19, 2026 11:34
Deal Lost
Warm
Call History
28 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.5/10
Conversion Probability
90.0%
Personalization
10.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Very Positive/Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
returning_customer
Conversation Flow
Opening Type
warm_callback
Opening Quality
Excellent
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
5% into call
Pitch Approach
Consultative/Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
2:28 (148s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
53
Rep Words / Customer Words
214 / 238
Rep Longest Monologue
14s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical Clarity
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of clarity on exercise parameters
Toh usko vo madam ne bola na ki incline karne ka, toh madam ko hi maloom nahi tha aur kya speed rakhne incline mein.
|
service quality | Customer | Yes | deferral to expert | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| supplements | Rep | -- | Positive | Discussing options for the customer's list. |
| diet chart | Rep | -- | Other | Already sent to the customer. |
Key Moments
400:15
Supplement Update
Rep confirms he is working on a specific 'vegan option' for the customer.
01:05
Exercise Query
Customer expresses dissatisfaction with previous advice and asks for specific treadmill settings.
01:23
Report Timeline
Rep clarifies that reports from America take 30-35 days, setting expectations for mid-March.
02:03
Chennai Visit Planning
Customer confirms willingness to travel to Chennai for the program once reports arrive.
Discovery Questions
2
Q1
Aapke report kab aayenge America se beta?
Q2
Kab tak wapas aayenge aap?
Trust Signals
3
Calling the rep 'beta' (son)
Asking for specific advice on exercise
Planning a trip to Chennai based on rep's timeline
Enthusiasm Signals
2
Daily exercise commitment
Proactive questions about reports
Confusion Signals
1
Uncertainty about treadmill incline/speed settings
Topics Discussed
Diet Chart
Vegan Supplements
Treadmill Incline/Speed
Physiotherapy
International Medical Reports
Travel Plans
Chennai Visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warm greeting using familial terms. |
| Technical Discussion | 2 | negative | Expressed that the 'madam' (likely another staff member) didn't know the treadmill settings (01:02). |
| Closing | 3 | positive | Happy with the promise of follow-up. |
Call Transcript
Click to expand
Speaker 0
0.35s
Hello.
Speaker 1
2.17s
Namaskar Abhijeet ji.
Speaker 0
3.59s
Hello sir, kaise hain aap?
Speaker 1
5.29s
Baat badhiya hai beta.
Speaker 0
6.61s
Haan sir, toh main aapko like wo diet chart ka bheja hoon aur wahi sir supplements ka bhi main vegan option ke baare mein baat kar raha hoon teen se.
Speaker 0
15.97s
Aaj shaam tak aisa confirm hoke aapko poora list bhej deta hoon sir, jo jo supplements aap lena hai.
Speaker 1
21.11s
Accha, main na haan, vo ek vo mere ko bhej diya na supplement barabar.
Speaker 0
25.37s
Haan.
Speaker 1
25.75s
Dusra main yeh bol raha tha aapko.
Speaker 1
29.33s
Wo jo jo kya hai, wo physiotherapist aur wo jo apna jo exercise batata hai na aadmi.
Speaker 0
39.61s
Haan haan.
Speaker 1
40.63s
Trademill ka mere ko kootna tha na, kitna uska apne ko speed kya lena hai?
Speaker 0
46.71s
Haan aur
Speaker 1
46.93s
Aur vo ek vo climb ka jo rehta hai kya bolte hain usko incline kitna point karna hai.
Speaker 0
53.73s
Haan haan haan.
Speaker 1
54.63s
Haan haan, ek chaar pe vo chalo. Hum bazaar ko kya main toh karta hoon roz.
Speaker 0
56.09s
Chalo.
Speaker 0
59.31s
Haan
Speaker 1
59.53s
Toh usko vo madam ne bola na ki incline karne ka, toh madam ko hi maloom nahi tha aur kya speed rakhne incline mein.
Speaker 0
62.51s
Okay.
Speaker 0
65.81s
Haan sir, vo bhi main ek baar pooch ke batata hoon.
Speaker 1
66.99s
Ek baar pooch ke batata hoon. Exercise karna hai na, us waqt zara.
Speaker 1
71.07s
Toh woh ek zara meeting dekh lena bhaiya.
Speaker 0
73.47s
Zaroor zaroor sir.
Speaker 1
74.91s
Do din mein thoda sa dhyan diya na beta.
Speaker 0
77.01s
Haan sir, haan sir, vahi hai main unka unke side.
Speaker 1
79.37s
Aapke report kab aayenge America se beta?
Speaker 0
83.47s
America se sir vo next month tak aa jayega, uska like tees din lagti hai na, thirty to thirty five days lag jati hai, toh vo aate hi aapko main bata deta hoon.
Speaker 1
89.99s
Aate hi aapko main bata deta hun.
Speaker 0
92.19s
Haan sir.
Speaker 1
93.49s
Pandrah bees March ke baad hi aayega na.
Speaker 0
95.17s
Haan haan, thoda time lagti hai, haan sir.
Speaker 0
98.95s
Woh aate hi aate hi aapko main update kar deta hoon.
Speaker 1
101.51s
Woh to theek hai, woh to theek hai.
Speaker 0
101.71s
Toh theek hai.
Speaker 0
103.25s
Haan.
Speaker 1
103.81s
Wo nahi hai, toh unke vo pooch raha hai matlab kitna mein kya hai koi coach.
Speaker 0
107.39s
Haan haan sir.
Speaker 1
108.99s
Yeh film maine mein main kya hai out of India ja raha hoon isliye socha.
Speaker 0
112.31s
Okay okay, kab tak wapas aayenge aap?
Speaker 1
114.81s
Aapar das din mein aapar din mein aapar.
Speaker 0
116.59s
Das din okay okay, uske baad hi toh plan karenge na sir Chennai aane ka wagairah.
Speaker 1
120.39s
Ya pahile ha ya pahile hoga.
Speaker 0
123.13s
Haan.
Speaker 1
123.45s
Ab jo pandrah-bees March ko aa gaya, toh pehle woh apna plan bana lenge, jaane ka toh ek din ka, do din ka plan hai.
Speaker 0
129.71s
Haan utna hi hai.
Speaker 0
132.35s
Okay okay sir, main baat karta hoon vo incline kitna hai, vo treadmill ka speed ka bhi bata karke.
Speaker 1
137.09s
Aur phir baat karwa de na aur kya kya exam karne mein.
Speaker 0
140.43s
Haan
Speaker 1
140.99s
Baat kar lete hain unse.
Speaker 0
142.29s
Zaroor zaroor sir.
Speaker 1
143.71s
Pakka karna hai vo samajh leta hoon unke. Okay.
Speaker 0
145.73s
Okay sir, ya, thank you sir.