A
Call Intelligence
None with Abijith — Feb 16, 2026 13:20
Deal Closed
Hot
Call History
28 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Health/Wellness Program (Post-Sale Support)
Purchase Date
Jan 27, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Existing Client
Brand Sentiment
Slightly dissatisfied due to delays
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
1
Pitch Approach
Service Recovery
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:07 (68s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
21
Rep Words / Customer Words
82 / 104
Rep Longest Monologue
10s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delayed Service
Ek toh dietitian ka diet plan nahi aaya. Prescription doctor ka prescription nahi aaya.
|
service quality | Customer | Yes | acknowledgement and commitment | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dietitian consultation | Customer | -- | Negative | Customer complaining it hasn't arrived. |
| supplements | Customer | -- | Other | Vitamins and supplementary prescription missing. |
| consultation | Customer | -- | Other | Requested talk with trainer not yet arranged. |
Key Moments
200:10
Customer lists missing deliverables.
Primary reason for the call; identifies service gaps.
00:48
Discussion regarding Sameer's status.
Shows the customer is a lead/influencer for others in the program.
Discovery Questions
1
Q1
Sameer ka ho gaya sab?
Trust Signals
2
Directly calling the rep by name
Entrusting the rep with family/friend cases (Sameer/Prithvi)
Resistance Signals
1
Complaining about delayed deliverables
Topics Discussed
Diet Plan
Doctor Prescription
Vitamins
Physiotherapy
Sameer's health status
Prithvi's health status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly greeting to the rep. |
| Issue Reporting | 2 | neutral | Listing multiple missing items (diet plan, prescription, trainer). |
| Closing | 3 | neutral | Accepts the promise of an evening update. |
Call Transcript
Click to expand
Speaker 0
3.91s
Hello.
Speaker 1
5.35s
Namaskar Abhijit ji.
Speaker 0
6.89s
Namaskar Sir, kaise hain aap?
Speaker 1
8.71s
Bahut badhiya hai.
Speaker 0
9.85s
Haan.
Speaker 1
10.57s
Ek toh mera ek do kaam baaki rahi gaya, ek toh dietitian ka diet plan nahi aaya.
Speaker 0
16.13s
Okay.
Speaker 1
16.35s
Prescription doctor ka prescription nahi aaya jo bhi supplementary.
Speaker 0
20.33s
Haan haan.
Speaker 1
21.63s
Uske liye dene wale the na iske liye vitamins ke liye.
Speaker 0
25.63s
Haan sir.
Speaker 1
26.33s
Wo vo aaya nahi hai, plus aap mere ko vo apna kya naam physio physio wale se trainer se kuch baat karwane wale the, wo bhi nahi hua maine.
Speaker 0
37.59s
Okay, main ek baar confirm karke shaam tak bata deta hoon sir.
Speaker 1
41.33s
Aur vo bata dena aur baaki ka dono prithvi se hum ka dekh lena bhaiya.
Speaker 0
44.71s
Haan haan haan zaroor sir okay thank you.
Speaker 1
47.15s
Sameer ka ho gaya sab.
Speaker 0
48.59s
Nahi sir, unka bhi wahi hai, dietician ka wahi prescription dena hai aur doctor bataye the ki thode abhi wo use istemal kar rahe hain sir medicine ka.
Speaker 0
58.53s
Rokne ke liye kuchh bataye the, toh unka bhi hai.
Speaker 1
60.89s
Ka bhi hai.
Speaker 0
61.81s
Haan sir, main ek baar aaj baat karta hoon.
Speaker 1
64.21s
Okay okay.
Speaker 0
65.03s
Okay sir, thank you.
Speaker 1
67.35s
Okay.