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Call Intelligence

None with Abijith — Feb 10, 2026 15:50

Deal Closed Warm
Customer None
Phone +919821214603
Rep Abijith
Team Sales
Date 2026-02-10 15:50
Duration 3:36
Source None

Call History

28 attempts
Total Attempts28
First CallJan 27, 2026
Last CallFeb 19, 2026
Total Talk Time32.4 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Dietician Consultation & Physiotherapy/Trainer Support
Purchase Date Feb 16, 2026
Calls Before Closure 28
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Hindi
Brand Awareness High
Brand Sentiment Positive/Trusting
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 3
Pitch Start 15% into call
Pitch Approach Consultative
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:36 (216s)
Primary Language Hindi
Secondary Language English
Code Switching Moderate
Total Speaker Turns 104
Rep Words / Customer Words 248 / 412
Rep Longest Monologue 12s
Customer Longest Monologue 28s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Safety/Technical

Objections

1
Objection Category Raised By Handled Technique Quality
Confusion on exercise intensity
Kaun se level par upar lene ka hai toh woh level se baat hoga... vajan bijan uthana rehta hai. Ye exercise kya karna hai na.
 technical/safety Customer Yes expert escalation Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
dietitian consultation Customer -- Positive Confirming completion of the session.
physiotherapy/trainer support Rep -- Interested Customer asking for a trainer to help with treadmill and weights.

Key Moments

3
00:24
Chennai Visit Confirmation
Confirms high intent and long-term commitment to the program.
01:40
Treadmill Incline Discussion
Customer shows high engagement by asking about specific 'levels' of exercise.
02:41
Family Influence Disclosure
Reveals that the children are the primary drivers of adherence, which is a key leverage point for the rep.

Discovery Questions

3
Q1 Dietician ka consultation ho gaya sir?
Q2 Supplements ka kuch diya hai sir follow karne ke liye?
Q3 Ab tak sir aapko service kaisa laga sir aapko?

Trust Signals

3
Sharing personal family details
Asking for specific technical advice on exercise
Planning a long-distance trip to the facility

Enthusiasm Signals

2
Willingness to travel to Chennai
Active engagement in exercise planning

Resistance Signals

2
Confusion about treadmill incline levels
Slight frustration with previous reports being similar

Confusion Signals

2
Unsure about 'level' of treadmill incline
Confusion on weight lifting safety

Topics Discussed

Dietician Consultation Treadmill Exercise Physiotherapy Cardiac Health Weight Training Chennai Visit Family Adherence

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Reporting on the dietician call.
Middle 2 neutral Asking detailed questions about treadmill incline and weight training.
Closing 3 positive Sharing family dynamics and expressing satisfaction with the process.

Call Transcript

Click to expand
Source File +919821214603 10-2-2026, 3-50-24pm.mp3
Transcript +919821214603_10-2-2026,_3-50-24pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18888