A
Call Intelligence
None with Abijith — Feb 10, 2026 12:05
Deal Closed
Hot
Call History
28 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
95.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Consultation + Dietitian + Prescription
Purchase Date
Feb 16, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
40% into call
Pitch Approach
Service-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:54 (54s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
84 / 62
Rep Longest Monologue
10s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process Confusion
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Who will write the prescription?
Abhi unhone bola vo dietitian aur prescription kaun likh ke dega?
|
process confusion | Customer | Yes | clarification | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dietitian consultation | Customer | -- | Positive | Scheduling the follow-up call with the dietitian. |
| prescription | Customer | -- | Other | Customer asking who will write the prescription. |
Key Moments
300:19
Consultation Feedback
Customer confirms the doctor consultation was satisfactory, allowing the sale to proceed.
00:37
Scheduling Commitment
Customer agrees to a call within 30 minutes, showing high intent.
00:42
Prescription Query
Customer ensures the tangible output (prescription) is part of the deal.
Discovery Questions
2
Q1
Kaisa chala sir consultation aaj?
Q2
Aapka free time kab hai batayenge?
Trust Signals
2
Customer asking for the prescription
Customer providing a specific time for the next call
Enthusiasm Signals
1
Aadhe ghante ke andar (Within half an hour)
Confusion Signals
1
Customer unsure who provides the prescription
Topics Discussed
Doctor Consultation Feedback
Dietitian Scheduling
Prescription Delivery
Diet Plan
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer reports on the call status. |
| Middle | 2 | positive | Customer confirms the consultation was 'theek tha' (okay). |
| Closing | 3 | positive | Customer actively asks for the prescription and dietitian call. |
Call Transcript
Click to expand
Speaker 0
0.25s
Hello sir.
Speaker 0
1.31s
Haan sir.
Speaker 1
2.55s
Accha, vo call ho gaya hai.
Speaker 0
4.03s
Okay.
Speaker 1
4.05s
Abhi unhone bola vo dietitian aur prescription kaun likh ke dega?
Speaker 0
8.71s
Haan.
Speaker 1
9.11s
Vo bole aap baat kar lena karke iske liye phone lagaya.
Speaker 0
12.75s
Okay okay, vo kaisa chala tha?
Speaker 1
15.57s
Haan
Speaker 0
17.15s
Kaisa chala sir consultation aaj?
Speaker 1
19.35s
Theek tha theek tha
Speaker 0
20.59s
Okay okay, so dietician aapko call karenge bolke bole the doctor.
Speaker 1
24.47s
Haan, unhe aapko bolne ko bola hai mere kaise.
Speaker 0
27.19s
Okay okay, toh aapka free time kab hai batayenge? Toh main dietician ka bhi consider kar doon. Aap free kab rahenge batayenge? Toh main dietician ka bhi book kar deta hoon.
Speaker 1
28.57s
To aapna free time.
Speaker 1
32.43s
Hum
Speaker 1
37.93s
Abhi hota aayega dekho aadhe ghante ke andar.
Speaker 0
40.41s
Aardhe ghante ke andar tea ke andar.
Speaker 1
42.01s
Aap prescription kuchh likh ke denge bol rahe the.
Speaker 0
44.69s
Haan haan.
Speaker 1
45.51s
Aa description bhi lenge.
Speaker 0
47.83s
Yes.
Speaker 1
48.11s
Aur dietit diet ka leakage hai jaise.
Speaker 0
50.93s
Haan baat.
Speaker 1
50.93s
Baat kar lena zara.
Speaker 0
51.79s
Zaroor sir.
Speaker 1
52.85s
Bataana jara.
Speaker 0
53.95s
Okay.