A
Call Intelligence
None with Abijith — Feb 10, 2026 10:07
Deal Closed
Hot
Call History
28 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
6.0/10
Technical Quality
5.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Blood Test/Doctor Consultation
Purchase Date
Feb 16, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Neutral/Trusting
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
10% into call
Pitch Approach
Logistical Coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:36 (37s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
78 / 32
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Report location confusion
Nahi nahi, vo only aapko aur company ke side mein rehti hai.
|
logistics | Customer | Yes | clarification/explanation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | -- | Positive | Scheduling the doctor's call for 11:00 AM. |
| blood test | Rep | -- | Positive | Requesting the report for doctor review. |
Key Moments
200:03
Appointment Booking
Sets the 11:00 AM slot for the doctor consultation.
00:21
Report Requirement Clarification
Agent explains the doctor needs the report to 'study' it, ensuring the customer takes action.
Discovery Questions
1
Q1
Aapke paas nahi hai kya? (Don't you have it?)
Trust Signals
2
Willingness to share medical reports
Agreement to the scheduled time
Confusion Signals
1
Confusion regarding whether the company or the customer holds the report.
Topics Discussed
Appointment Scheduling
Blood Test Reports
Doctor Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and initial response. |
| Middle | 2 | neutral | Unsure about the location of the blood report. |
| Closing | 3 | neutral | Agrees to look for the report and wait for the doctor's call. |
Call Transcript
Click to expand
Speaker 0
0.77s
Hello
Speaker 1
1.89s
Haan, abhi.
Speaker 0
3.01s
Sir vo eleven o'clock ko book kar deta hoon aur aapka sample report ek baar bhej dijiyana sir mujhe.
Speaker 1
10.15s
Sampad chupayi.
Speaker 0
10.63s
Aap sample nahi aapka jo blood test ka report aaya hoga na.
Speaker 1
14.53s
Aapke paas nahi hai kya?
Speaker 0
16.17s
Nahi nahi, vo only aapko aur company ke side mein rehti hai.
Speaker 1
21.01s
Achha toh bhejna padega na phir doctor ko study karna padega na usko.
Speaker 0
24.69s
Haan haan, vahi hai.
Speaker 1
26.49s
So chikibastam.
Speaker 0
28.21s
Theek hai sir, padhah o'clock ko main directly doctor aapko call kar denge sir.
Speaker 1
33.19s
Okay, main abhi aapko dekhta hoon.
Speaker 0
33.79s
Okay okay.
Speaker 0
35.07s
Okay sir, dhanyawad.