A
Call Intelligence
Nabi ji with Abijith — Feb 10, 2026 09:05
Deal Closed
Hot
Call History
28 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:20 (21s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
22 / 34
Rep Longest Monologue
3s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Positive | Scheduling a time for the doctor's visit/call. |
Key Moments
200:05
Timing Negotiation
Agent offers 11 AM or 12 PM; customer shows high intent by saying both work.
00:15
Follow-up Commitment
Agent commits to a 30-minute callback window.
Trust Signals
2
Customer uses 'Sir' for the agent
Customer is flexible with timing
Enthusiasm Signals
1
Prompt response to timing options
Topics Discussed
Appointment Scheduling
Doctor Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warm greeting. |
| Middle | 2 | neutral | Discussing 11 AM vs 12 PM. |
| Closing | 3 | positive | Agreed to wait for callback. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
2.11s
Good morning Nabi ji.
Speaker 0
3.39s
Good morning sir, namaskar.
Speaker 1
5.29s
Namaskar, gyarah baje ka baarah baje ka?
Speaker 0
8.67s
Haan, vahi main ek baar pooch ke bata deta hoon, doctor abhi aaye nahi hain.
Speaker 1
12.81s
Keej ho.
Speaker 0
13.29s
Aate hi ek half an hour mein aise aa jayenge matlab.
Speaker 1
15.57s
Chalo ji, mere ko batana.
Speaker 0
16.73s
Okay.
Speaker 1
17.63s
Gyarah bhi chalega, baarah bhi chalega.
Speaker 0
19.67s
Haan theek hai.