A
Call Intelligence
None with Abijith — Feb 09, 2026 10:01
Deal Closed
Warm
Call History
28 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Purchase Date
Feb 16, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:28 (29s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
42 / 58
Rep Longest Monologue
4s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing constraint
Nahi nahi lekin shaam ko chhah baje ke baad kitni kitni baaje tak hai
|
logistics | Customer | Yes | direct answer | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| procedure/blood draw | Customer | -- | Positive | Scheduling a 'cut' for the evening. |
Key Moments
200:12
Closing Suggestion
Agent pushes for a same-day appointment.
00:25
Callback Commitment
Customer commits to confirming the slot within 2 hours.
Trust Signals
1
Customer initiated the call to check availability.
Enthusiasm Signals
1
Customer wants to know how late the agent is available (up to 9 PM).
Topics Discussed
Scheduling
Evening availability
Procedure timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about availability. |
| Middle | 2 | positive | Confirming evening slots. |
| Closing | 3 | positive | Committing to a callback for confirmation. |
Call Transcript
Click to expand
Speaker 1
0.43s
Hello sir.
Speaker 0
1.53s
Aaj shaam ko kya chhah baje ek baar kitni mage tak free hai?
Speaker 1
5.51s
Oh haan chhah baje ke baad karwa sakta hai.
Speaker 0
8.73s
Kiti bela toh?
Speaker 1
10.67s
Toh aaj hi cut laga do sir.
Speaker 0
12.47s
Nahi nahi lekin shaam ko chhah baje ke baad kitni kitni baaje tak hai aath aath baaje tak.
Speaker 1
16.67s
Haan, aath aath baje, aath baje tak, nau baje tak rahenge sir.
Speaker 0
18.09s
8:00 vajah tak
Speaker 0
21.03s
Nau bai tak rahenge toh main batata uth karo na.
Speaker 1
22.17s
Haan
Speaker 0
24.15s
Aatka hota toh aatka.
Speaker 0
25.75s
Aapko ek do ghante ke andar vata raha hoon.
Speaker 1
27.57s
Zaroor zaroor.