A
Call Intelligence
None with Abijith — Feb 06, 2026 13:41
Deal Closed
Warm
Call History
28 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Appointment Fixed
Purchase Date
Feb 16, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Approach
Logistical coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:17 (78s)
Primary Language
Hindi
Secondary Language
Gujarati
Code Switching
Moderate
Total Speaker Turns
29
Rep Words / Customer Words
118 / 84
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Daughter's office schedule
Ye vo mein toh kya mere bacchi hai na vo saath mein nahi rahegi... uska office hai phir Sunday ko apna Monday ko?
|
logistics | Customer | Yes | flexibility | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Positive | Scheduling a visit for Monday. |
Key Moments
300:10
Doctor's Return Mention
Establishes the timeline for the appointment (Monday).
00:39
Daughter's Schedule Conflict
The primary hurdle to immediate booking.
01:05
Final Agreement
Agreement to finalize the time on Saturday for a Monday slot.
Trust Signals
2
Willingness to meet the doctor
Previous history of 28 calls
Enthusiasm Signals
1
Aapko milna hai
Resistance Signals
1
Scheduling conflict with daughter's work
Topics Discussed
Doctor availability
Clinic timings
Family logistics
Appointment scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics. |
| Middle | 2 | neutral | Worried about daughter's office timing. |
| Closing | 3 | positive | Agrees to update the agent tomorrow. |
Call Transcript
Click to expand
Speaker 0
1.25s
Haan bhai.
Speaker 1
2.05s
Haan sir, toh Monday ko laga denge sir, saat aayam, saat subah saat se leke raat das baje tak rehte hain madam aur.
Speaker 0
9.33s
Thik hai.
Speaker 1
10.09s
Sunday ko wapas India ko pahunch jayenge, toh abhi toh jaldibaazi mein aisa aapko aapko concern hai na?
Speaker 0
12.71s
Okay.
Speaker 0
16.43s
Aapko milna hai.
Speaker 0
18.29s
Okay.
Speaker 1
18.93s
Haan toh.
Speaker 0
19.13s
Toh Monday ko yeh aapan dekh lete hain.
Speaker 1
22.95s
Haan
Speaker 1
24.01s
Zaroor zaroor sir, main saath baje ke baarah baje ke andar ka ye bhi slot laga deta hoon.
Speaker 0
29.81s
Nahi nahi, subah saat baje se leke kitne baje tak hai?
Speaker 1
32.59s
Saat baje se leke shaam aath baje tak rahenge sir.
Speaker 0
36.43s
Shaam ko aath baje tak hai kya?
Speaker 1
37.77s
Haan.
Speaker 0
38.25s
Accha.
Speaker 1
39.63s
Yahum.
Speaker 0
39.71s
Ye vo mein toh kya mere bacchi hai na vo saath mein nahi rahegi.
Speaker 1
44.47s
Okay.
Speaker 0
44.87s
Toh kya uska office hai phir Sunday ko apna Monday ko?
Speaker 0
49.47s
Monday ko office mein jaane wala hai tu.
Speaker 0
53.17s
Sui gaye.
Speaker 0
55.59s
Roz office aavi.
Speaker 0
62.57s
Nahi toh theek hai main aapko kal batata hun.
Speaker 1
63.35s
Nahi toh theek hai main
Speaker 1
65.17s
Haan, Sunday tak Sunday ko doctor aa jayenge, toh Monday ko aisa kar denge, aap samay bata dijiyega, main doctor ko complete kar deta hoon.
Speaker 0
73.57s
Okay okay.
Speaker 1
74.11s
Okay sir, thank you sir.
Speaker 0
75.57s
Okay.
Speaker 0
77.15s
Evam.