A
Call Intelligence
None with Abijith — Feb 06, 2026 13:38
Deal Closed
Warm
Call History
28 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with None.
Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with None. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Consultation
Purchase Date
Feb 16, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:42 (42s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
78 / 54
Rep Longest Monologue
9s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time Availability
Kal main nahi rahunga. Kal phir nahi bhaiya. Sunday bhi nahi hai phir Monday.
|
logistics | Customer | Yes | alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Rep | -- | Interested | Scheduling a Hindi-speaking doctor who is currently abroad. |
Key Moments
300:06
Doctor Availability Mention
Agent explains the doctor is abroad, justifying the delay.
00:25
Customer's Ultimatum
Customer asks for an update within 10-15 minutes, showing high intent but low patience.
00:30
Agent Commitment
Agent commits to a 10-minute callback, successfully retaining the lead.
Trust Signals
2
Customer repeatedly asks for an update today
Customer agrees to wait for a callback
Resistance Signals
1
Customer rejects Saturday/Sunday/Monday options initially due to unavailability
Topics Discussed
Scheduling
Doctor Availability
Hindi Speaker Requirement
Callback Timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer wants information quickly before leaving. |
| Middle | 2 | negative | Slight frustration with scheduling conflicts (weekend/Monday). |
| Closing | 3 | neutral | Satisfied with the 10-minute callback commitment. |
Call Transcript
Click to expand
Speaker 1
1.67s
Haan.
Speaker 0
2.79s
Haan sir.
Speaker 1
3.43s
Jara batana mere ko phir nikalna hai.
Speaker 0
6.17s
Aisa hai toh sir main kal ke liye book karoon vo jo doctor Hindi speaker hai vo bhi abroad mein hai.
Speaker 1
11.75s
Kal main nahi rahunga.
Speaker 0
13.57s
Okay.
Speaker 1
14.67s
Kal phir nahi bhaiya. Sunday bhi nahi hai phir Monday.
Speaker 0
16.41s
Kanda bhi nahi hai.
Speaker 0
19.09s
Monday.
Speaker 1
19.63s
Tirumandi.
Speaker 0
20.49s
Aapko Monday ko okay hai sir, nahi toh aaj hi karwane ka aisa kuch hai.
Speaker 1
25.21s
Toh kitna bhai mere ko abhi aaj das pandrah minute mein bata sakte ho kya?
Speaker 0
30.03s
Haan, kyonki vo doctor hai na, she abroad mein hai sir, toh unse communicate communication ka bhi thoda delay ho rahi hai, toh main ek das minute mein aapko update de deta hoon.
Speaker 1
38.99s
Please please please.
Speaker 0
40.13s
Yes yes sir okay.