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Call Intelligence

None with Abijith — Feb 06, 2026 13:12

Deal Closed Warm
Customer None
Phone +919821214603
Rep Abijith
Team Sales
Date 2026-02-06 13:12
Duration 0:43
Source None

Call History

28 attempts
Total Attempts28
First CallJan 27, 2026
Last CallFeb 19, 2026
Total Talk Time32.4 min
Rep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10

Active Alerts

1
i

Exceptional Performance: Abijith

Abijith scored 9.0/10 and closed the deal with None. Great work!

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Appointment Fixed
Purchase Date Feb 16, 2026
Calls Before Closure 28
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Hindi
Brand Awareness High
Brand Sentiment Neutral/Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Approach Service-oriented
Closing Attempt No
Closing Technique None
Call Ending natural_end

Call Structure

Duration 0:43 (44s)
Primary Language Hindi
Secondary Language English
Code Switching Low
Total Speaker Turns 20
Rep Words / Customer Words 68 / 84
Rep Longest Monologue 5s
Customer Longest Monologue 8s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Service Preference

Objections

1
Objection Category Raised By Handled Technique Quality
Language Barrier
Are vo doctor ka hota hai vo kya English speaking tha, main apne ko Hindi chahiye tha
 service preference Customer Yes direct resolution Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
doctor consultation Customer -- Interested Customer wants a Hindi-speaking doctor instead of English-speaking.

Key Moments

3
00:02
Language Preference Objection
Customer identifies the primary barrier to proceeding with the consultation.
00:19
Doctor Identification
Customer mentions Jaya Lalwani, providing a specific path for the agent to follow.
00:37
Follow-up Commitment
Agent secures trust by promising a timely update while the customer waits.

Discovery Questions

1
Q1 Kaun se? (Which one?)

Trust Signals

2
Customer calls the agent 'Beta' (affectionate term)
Customer shares specific doctor names he heard

Resistance Signals

1
Language barrier (English vs Hindi)

Confusion Signals

1
Confusion over which doctor was assigned previously

Topics Discussed

Language preference Doctor assignment WhatsApp communication Follow-up timing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 negative Concerned about the English-speaking doctor.
Middle 2 neutral Discussing specific doctor names (Jaya Lalwani).
Closing 3 positive Appreciates the agent's commitment to update him.

Call Transcript

Click to expand
Source File +919821214603 6-2-2026, 1-12-39pm.mp3
Transcript +919821214603_6-2-2026,_1-12-39pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18880