A
Call Intelligence
None with Abijith — Feb 06, 2026 11:41
Deal Closed
Hot
Call History
28 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Doctor Consultation
Purchase Date
Feb 16, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:41 (41s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Positive | Confirming the 1 PM appointment. |
Key Moments
200:06
Customer confirms 'sharp' 1 PM timing.
Shows high intent and commitment to the consultation.
00:24
Rep explains Google Meet link process.
Reduces friction for the customer to attend the call.
Trust Signals
2
Customer calls the rep by name
Customer is eager for the doctor's call
Enthusiasm Signals
2
Use of 'sharp call'
Refusal to reschedule ('Nahi nahi nahi nahi')
Confusion Signals
1
Uncertainty about how the link will be delivered ('Toh kaun bhejega?')
Topics Discussed
Appointment Confirmation
Doctor Consultation
Google Meet Logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Respectful greeting. |
| Middle | 2 | positive | Ensuring the call happens exactly at 1 PM. |
| Closing | 3 | positive | Understands the link will be sent automatically. |
Call Transcript
Click to expand
Speaker 1
1.39s
Namaskar Abhijeet ji.
Speaker 0
3.63s
Namaskar sir, kaise hain aap?
Speaker 1
6.01s
Bas badhiya badhiya, haan, ek baje barabar sharp call aa jayega kya inka?
Speaker 0
7.27s
Haan.
Speaker 1
12.01s
Doctor ka?
Speaker 0
12.95s
Haan haan, aaj ek baje ko aa jayega, ek baje like nahi toh bhi reschedule karna hai toh aap bata dijiye mujhe, main update kar deta hoon.
Speaker 1
20.41s
Nahi nahi nahi nahi, ek baje ki ye hai.
Speaker 0
22.59s
Okay.
Speaker 1
23.45s
Haan haan.
Speaker 0
24.95s
Done sir, aapko link aayega Google Meets ka, toh woh join kar denge, toh aapko doctor ke saath direct video call connect ho jayega sir.
Speaker 1
32.95s
Toh kaun bhejega? Aap bhejenge kaun kab?
Speaker 0
35.37s
Haan, vo automatically aapko aa jayega.
Speaker 1
37.77s
Accha accha automatically aaya jaayega.
Speaker 0
39.59s
Yes sir.
Speaker 0
40.99s
Om.