A
Call Intelligence
Sameer ji with Abijith — Feb 04, 2026 09:44
Deal Closed
Hot
Call History
28 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Sameer ji. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Epigenetic Age Testing / DNA Kit
Purchase Date
Jan 27, 2026
Calls Before Closure
28
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Neutral to Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
other
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Educational / Scientific
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
6:32 (392s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
642 / 418
Rep Longest Monologue
45s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 4.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing prepaid envelope
Toh iska toh jo main envelope hai woh hi nahi aaya sir jo prepaid envelope tha.
|
product/logistics | Customer | Yes | explanation of international logistics | Good |
|
Sample Security/Integrity
Sample sample agar change hua hai vo kaise maloom padega sir?
|
credibility | Customer | Yes | process transparency | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | -- | Interested | Explaining the science behind DNA and organ age. |
| consultation | Customer | -- | Positive | Scheduling the doctor's review of the reports. |
Key Moments
300:18
Drying Instructions
Critical for sample integrity; customer was worried about heat/sunlight damaging the blood sample.
02:59
Epigenetic Explanation
The 'Aha!' moment where the customer understands the value of the test beyond a standard blood report.
04:23
Envelope Objection
Potential trust barrier regarding the kit's completeness; handled by explaining the India-to-US logistics chain.
Discovery Questions
2
Q1
Kab aaya tha sir vo aapko report?
Q2
Sir yeh test ka Kya hai abhi kya karna hai matlab ye reason kya hai ye test ka?
Trust Signals
2
Customer asks detailed questions about sample security
Customer confirms receipt of reports
Enthusiasm Signals
2
Interest in the 'organ age' concept
Reference to Brian Johnson/Ronaldo examples
Resistance Signals
1
Confusion about the missing prepaid envelope in the kit
Confusion Signals
2
Difficulty downloading/viewing digital reports
Missing envelope in the kit
Topics Discussed
Sample collection
Air drying blood samples
Google Meet consultation
Epigenetic age testing
Organ health (Heart, Brain, Lungs)
True Diagnostics partnership
International courier logistics
QR code and database tracking
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics and sample drying. |
| Middle | 2 | neutral | Asking deep questions about the purpose of the epigenetic test. |
| Closing | 3 | positive | Clear on next steps and logistics. |
Call Transcript
Click to expand
Speaker 1
0.61s
Hello.
Speaker 0
1.69s
Haan, woh shambar collect ho gaya hai.
Speaker 1
3.91s
Haan okay sir, main booking ka karke aapko bata deta hoon.
Speaker 0
6.79s
Bhi nahi chuna vo usme likha hai teen ghanta aise sukhaane ka toh abhi.
Speaker 1
11.59s
Haan
Speaker 0
11.67s
Bhejiyo aisa kaisa kya karein.
Speaker 1
13.89s
Haan vo like just air dry karne ka rehta hai sir jo aap blood.
Speaker 0
18.25s
Dhara ne unhone likha hai, video mein bataya hai ki aise dekhkar rakho ki wahan pe dhoothpatti ya garmi nahi lagna chahiye usko.
Speaker 1
21.71s
Ki
Speaker 1
25.21s
Haan haan vahi toh vo box mein lagayenge toh usmein like vo box mein hi rakh diya.
Speaker 0
28.85s
Voh box mein diya humne toh.
Speaker 1
30.53s
Okay, wo thoda achhe se seal ya sellotape se aisa band kar dijiyega sir.
Speaker 0
35.95s
Achha, lekin address toh abhi jaise aapne courier wala toh bhejenge.
Speaker 1
40.05s
Haan.
Speaker 0
40.27s
Toh uska aapka address daalna padega na humko box ke upar.
Speaker 1
43.41s
Haan haan, vo main poora details aapko bhej deta hoon sir thodi der mein.
Speaker 0
46.15s
Okay chalo theek hai okay.
Speaker 1
47.19s
Okay.
Speaker 1
48.27s
Done.
Speaker 0
48.57s
Haan, aur baaki yeh toh ho gaya hai, chalo abhi yeh jo report toh aa gaye na mere jo baaki ke dharon se.
Speaker 1
56.37s
Aa gaya, okay, consultation ho gaya hai sir.
Speaker 0
57.43s
Medical consultation kaisa hoga?
Speaker 1
60.95s
Wo main booking kara ke aapko call kar deta hoon sir.
Speaker 0
64.53s
Achha.
Speaker 1
65.53s
Haan.
Speaker 0
66.71s
Accha booking, aap booking karayenge, phir aapko kis ka number aayega, kya aayega wo sab.
Speaker 1
71.49s
Haan, vo like Google Meets mein ho jaati hai, toh aapko Google Meets ka direct call ka link aa jaayega sir, usmein aap connect ho jaayenge, toh consultation doctor le lega.
Speaker 0
81.47s
Accha.
Speaker 1
82.07s
Haan.
Speaker 0
83.21s
Theek hai.
Speaker 1
83.35s
Kab aaya tha sir vo aapko report?
Speaker 0
85.79s
Report to mere paas to Friday Saturday ko hi aaya tha bhaiya.
Speaker 1
89.13s
Okay.
Speaker 0
89.57s
Mere kandhe third day suno na aur mere ko idea nahi maine vo download karne ka na.
Speaker 1
94.09s
Haan.
Speaker 0
94.33s
Abhi vo kal vo mera sab vo alag alag aisa kuch alag alag likh ke aata tha aisa.
Speaker 1
100.77s
Haan.
Speaker 0
101.09s
Wo wo aisa toh wo kuchh oopar wo kuchh dabana padta hai na toh wo poora paper aata hai barabar.
Speaker 1
107.09s
Haan.
Speaker 0
107.57s
Kal mere bacchi ne kiya woh poora.
Speaker 1
109.23s
Okay okay.
Speaker 0
110.59s
Haan, yeh toh teen chaar din pehle hi tha woh report sab.
Speaker 1
113.61s
Okay sir, main.
Speaker 0
114.79s
Accha, aapko bhi gaya, aapki bhi aa gaya hoga na udhar se?
Speaker 1
117.89s
Haan, unka thoda dikkat ho rahi thi sir, like delivery ka Sameer ji.
Speaker 0
121.79s
Nahi nahi mera jo report hai aap logon ke paas bhi aata hoga na aap logon ne kya toh.
Speaker 1
124.13s
Haan haan.
Speaker 1
125.83s
Ha ha.
Speaker 1
126.95s
Haan sir.
Speaker 0
127.45s
Achha achha achha achha mere paas bhi aa gaya report.
Speaker 1
130.75s
Okay.
Speaker 0
131.13s
Aur unko bhi aapko bhi aaya hoga sab report.
Speaker 1
133.99s
Haan sir.
Speaker 0
135.31s
Toh abhi ke abhi woh medical consultation ka mere ko Google ka aapka phone aayega na wapas mere ko.
Speaker 1
142.59s
Haan haan, hamari team se call kar denge, kab kab free rahenge vo poora jaankari leke doctor ka bhi kab free rahenga dekh ke donon ko timing dekh leke booking kar denge sir.
Speaker 0
154.57s
Accha accha, toh video video conferencing rahegi.
Speaker 1
157.95s
Haan haan, video call rahega.
Speaker 0
158.87s
Video call.
Speaker 0
160.01s
Video call karo okay okay.
Speaker 1
162.37s
Okay sir.
Speaker 0
163.47s
Kya karoon, hello?
Speaker 1
166.41s
Haan sir.
Speaker 0
167.21s
Do minute le.
Speaker 0
172.87s
Hello.
Speaker 1
173.39s
Hello, haan sir.
Speaker 0
175.07s
Sir yeh test ka
Speaker 1
175.99s
Kya hai abhi kya karna hai matlab ye reason kya hai ye test ka?
Speaker 0
178.53s
Ho
Speaker 1
179.65s
Wo epigenetic age testing bolte hain sir usko, toh usse kya hai na abhi person ka ek chronological age rehti hai jaise ki date of birth se leke aaj tak itne saal jiye hain.
Speaker 1
190.13s
Toh vo ek age aap lete hain na, uske alava aapke body mein organs ka bhi separate age rahi hai.
Speaker 1
195.55s
Hoon hoon hoon, toh DNA mein uska age pata lag jaati hai, toh epigenomes bolke DNA rahegi phir, toh uspe.
Speaker 0
202.19s
Use hai.
Speaker 1
203.11s
So har ek organ hai jo aapke body mein poore ka aise hi age nikal sakti hai. To aapko Brian Johnson, Cristiano Ronaldo ye log ka age hai na sir like forty five fifty hai par un logon ka body organ age is thirty eight thirty nine so un log.
Speaker 1
218.99s
Point paanch ke ratio mein ek year mein only point paanch years badh rahe hain sir.
Speaker 1
225.01s
Unke organ ka toh woh jaankari milne ke liye aur kuch bhi damages hai toh reversal woh information se reversal kar sakte hain.
Speaker 0
225.43s
organ
Speaker 0
232.71s
Is desh mein kaun se kaun se organs apne aayenge?
Speaker 1
235.15s
Toh all organs even blood ka bhi age pata lag jaati hai.
Speaker 1
239.23s
Lungs, liver, heart, brain, har ek organ in the body.
Speaker 0
243.25s
Body ye sirf blood se maloom pad jata hai sir.
Speaker 1
245.21s
Haan haan DNA mein rehti hai.
Speaker 0
247.47s
Hun, toh ab yeh jo blood ka sample collect kiya hai usse poora aa jayega.
Speaker 1
251.13s
Haan sir, toh woh report generate hone ke liye tees din lag jaati hai kyunki hum log hum log Chennai mein hain, toh hum log receive karke phir USA ko bechte hain sir, Pro Diagnostic naam ki company toh.
Speaker 0
262.57s
Naam ke kaam.
Speaker 0
263.63s
Toh iska toh jo main envelope hai woh hi nahi aaya sir jo prepaid envelope tha.
Speaker 1
267.73s
Haan, vo just like ek post mein daalte hain na sir, uska just vo envelope hai, so vo dabbe mein.
Speaker 0
271.43s
Jyotam vayani
Speaker 0
273.17s
Woh prepaid rehta hai na.
Speaker 1
274.85s
Haan.
Speaker 1
276.41s
Vo US based nahi hai na sirf isliye vaisa hai.
Speaker 1
279.97s
Toh main we will book hamare side se hi booking kar denge sir uska, nahi par phir woh envelope aana chahiye na isme kit mein aisa, haan haan woh bhi hai, like woh separately lete hain sir, ya jitna bada organization hai.
Speaker 0
291.21s
Kya jitna bada
Speaker 1
293.13s
Haan toh envelope toh daalna nahi bhulenge vo log. Haan vahi hai.
Speaker 1
298.47s
Toh phir agar vo envelope udhar hai nahi toh kithar ja raha hai? Sample sample agar change hua hai vo kaise maloom padega sir? Toh wahi sir hum log yahan se bhejte hain na toh hum hum log ke paas most probably kit rehti hai toh international courier bhejne ki rehti hai kyunki vo jo video mein hai vo US based hai na sir.
Speaker 1
316.89s
Usmein udhar ka local post ka envelope hai sir, toh aap India mein humko bhejenge, phir hum log US ko bhejte hain.
Speaker 1
328.59s
Nahi par ye aaya kahan se kit? Kit to Chennai se aayi hai sir.
Speaker 0
333.87s
Aata toh aap log khareed.
Speaker 1
333.87s
Achha toh aap log khareedte ho kya? Haan haan, hamara aur True Diagnostics ka collaboration hai, toh phir aap logon ne vo nikala hai kya envelope? Matlab aap log rakh dete hain. Nahin nahin, sealed hi rahegi na sir box toh. Achha.
Speaker 0
342.11s
Nahi nahi.
Speaker 1
345.37s
Ya poora sealed rahega.
Speaker 1
348.57s
Ya haan sir.
Speaker 1
351.45s
Barabar hai, ab yeh sample aapko Chennai bhejna hai kya?
Speaker 1
354.91s
Haan, Chennai tak aayegi phir yahan se.
Speaker 0
357.07s
Sir
Speaker 1
358.01s
Hum log proceed karenge sir ek-do days mein like maybe teen days phir vo abhi jo zip block bag aaya hai jismein sample dalenge.
Speaker 0
362.51s
Phir vo abhi jo
Speaker 0
366.97s
Haan haan
Speaker 1
367.99s
Usmein phir vo naam vaam likhna hai kuch? Naam bahar box ke bahar likh lijiyega sir kyonki sir ka like QR code ka bol puch rahe the toh usmein aap naam bata denge toh.
Speaker 0
373.99s
Kyonki.
Speaker 1
379.81s
Box ke oopar vo serial number rehti hai na.
Speaker 1
383.03s
Haan haan, toh vo database mein enter karenge toh poora details aa jaati hai. Theek hai, theek hai, okay.
Speaker 1
388.87s
Accha, ho, theek hai, ho, thank you.
Speaker 1
391.55s
Thank you sir.