A
Call Intelligence
None with Abijith — Feb 04, 2026 09:09
Deal Closed
Warm
Call History
28 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with None. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
True Diagnostics Aging Kit
Purchase Date
Jan 27, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Bought
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Instructional
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:58 (178s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
67
Rep Words / Customer Words
248 / 212
Rep Longest Monologue
16s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical Confusion
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Confusion over kit components
Accha yeh naya nikla hai kya doosra kit aapne mere ko bhejya woh? Accha, vo nahi aaya mere paas, iske liye confuse ho gaya
|
product/technical | Customer | Yes | direct clarification | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Customer | -- | Positive | Customer is currently attempting to use the kit and needs help with registration and the lancet. |
Key Moments
301:09
Barcode vs QR Code Clarification
Resolves customer confusion regarding the registration process.
01:53
Medical Protocol Instruction
Agent instructs to wipe the first drop of blood, ensuring test accuracy.
02:24
Spare Lancet Explanation
Explains why there are two blue tools, reducing customer anxiety about 'extra' parts.
Trust Signals
2
Customer follows technical instructions
Customer asks for clarification on the new model
Enthusiasm Signals
1
Customer is actively performing the test during the call
Confusion Signals
2
Difference between barcode on box and QR code in booklet
Purpose of the second blue pricking tool
Topics Discussed
Barcode scanning
QR code registration
True Diagnostics website
Pricking procedure
Blood sample collection
New kit model differences
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Unsure about the difference between barcode and QR code. |
| Middle | 2 | neutral | Understands the registration process after explanation. |
| Closing | 3 | neutral | Ready to proceed with the test. |
Call Transcript
Click to expand
Speaker 1
0.17s
Haan sir.
Speaker 0
1.43s
Accha doosra yeh jo barcode ka hai tha scan to watch the step by step.
Speaker 1
2.55s
Haan
Speaker 0
6.97s
Haan.
Speaker 1
7.05s
Haan
Speaker 0
8.37s
Theek hai.
Speaker 1
9.39s
Wo just wo aap website pe se aapko register wagairah karne ki rehti hai, toh wo ek international list rehti hai sir, toh jo aging ka jo pace hai na aap like uske list mein aa jayenge, toh aapka wo result aane ke baad wo list mein aapka naam aa jayega sir.
Speaker 0
20.35s
Good night sir.
Speaker 0
26.05s
Accha, toh ye apne scan kar liye vo barcode.
Speaker 1
26.75s
Haan.
Speaker 1
29.71s
Haan haan, scan kar dijiyega.
Speaker 0
31.49s
Aani baad mein vo jo jo ek strip laga hua hai jo apna boss ke andar hai.
Speaker 1
36.55s
Haan.
Speaker 0
36.97s
Jo scan ke barcode ka mere khayal se.
Speaker 1
40.69s
Haan.
Speaker 0
41.73s
Haan.
Speaker 1
43.85s
Yes sir, toh woh ek white color ka ek booklet bhi hai na sir, usmein aapko like picture bhi dikh jayega.
Speaker 0
50.71s
Vo toh hai hi na, vo booklet hai hi hai, nahi booklet ke baad bookleet ke andar vo kya bolte hain usko barcode hai na.
Speaker 1
58.05s
Haan.
Speaker 0
58.37s
Barcode nahi kya bolte hai isko?
Speaker 1
60.35s
Q R.
Speaker 0
61.35s
QR code hai barabar hai change haan change aur barcode apne boss ka jo cover hai uske andar hai.
Speaker 1
62.11s
Barobar hai?
Speaker 1
65.95s
Haan.
Speaker 0
67.09s
Haan, toh woh barcode kya karne ka hai?
Speaker 1
69.31s
Wo barcode ek baar aap scan kar dijiyega, so wo aapko ek doosri website pe un True Diagnostics ka website mein reach aa jayega sir, usmein aapka details basic details poochenge, wo enter kar dijiye.
Speaker 0
81.35s
Aur QR code scan karega toh.
Speaker 1
84.23s
Haan, wahi direct website ko hi link ho jayega sir, toh yeh abhi aapko jo kit aaya hai na, uska registration jaisa hai sir.
Speaker 0
87.27s
Toh ye abhi
Speaker 0
91.13s
Accha registration thai.
Speaker 1
92.13s
Haan, toh abhi like doosre koi ye kit istemal nahi kare jaisa waisa like.
Speaker 0
96.69s
Barobar barobar hai barobar hai okay.
Speaker 1
97.19s
Barabar.
Speaker 1
98.33s
Okay.
Speaker 0
99.33s
Abhi kuch samajhna hoga na, main ladki gayi bathroom mein, toh abhi log kar rahe hain, abhi kuch hoga toh main baat baat paoonga, ek thoda takleef doonga shayad vo gaya toh.
Speaker 1
107.73s
Haan, toh ek aur cheez sir, woh first aap prick karte hain na, first jo code nikalta hai.
Speaker 1
113.21s
Woh wala aap wipe kar dijiye phir.
Speaker 0
115.07s
Woh woh toh baat woh likha hai na uske andar woh saaf kar rahe hain usko.
Speaker 1
117.15s
Haan
Speaker 1
119.15s
Okay okay sir.
Speaker 0
120.15s
Okay okay, baad mein doosra vo baad mein vo kagaz pe bigar upar se daalne ka usko ho jaaye na.
Speaker 1
126.73s
Haan, theek hai.
Speaker 0
127.65s
Aapne par jo upar.
Speaker 1
128.59s
Haan
Speaker 0
128.83s
Accha yeh naya nikla hai kya doosra kit aapne mere ko bhejya woh?
Speaker 1
132.03s
Haan haan, naya model hai sir, yes.
Speaker 0
134.11s
Accha, vo nahi aaya mere paas, iske liye confuse ho gaya, matlab aapne bheja ye alag ye.
Speaker 1
138.93s
Haan achha.
Speaker 0
139.25s
Haan sir
Speaker 1
140.33s
Abhi.
Speaker 0
140.33s
Abhi iske andar do blue wala do hai, usmein kya karne haiga phir?
Speaker 1
144.93s
Wo just pricking ke liye hai sir, first wala thoda uska syringe kuch issue aaya bole toh doosra wala aapko kaam aayega.
Speaker 0
152.19s
Accha uske liye okay okay alternate ek track ek track ke liye.
Speaker 1
153.19s
Okay okay alternative.
Speaker 1
156.23s
Haan.
Speaker 0
156.41s
Kabhi kuch purani mein ho gaya hai toh. Yes sir. Okay okay okay.
Speaker 1
157.91s
Yes sir.
Speaker 1
159.67s
Okay sir.
Speaker 0
161.17s
Chalo theek hai, kuch bachche aati hai, toh ninety nine percent problem nahi aana chahiye.
Speaker 1
163.77s
Haan.
Speaker 1
166.25s
Haan
Speaker 0
166.25s
Dekh lete hain ek baar.
Speaker 1
167.29s
Hum zaroor sir.
Speaker 0
168.19s
Okay okay.
Speaker 1
168.77s
Ab kab tak aisa kar denge sir like?
Speaker 0
171.57s
Abhi paanch das hue ho bathroom mein gayi hai main chaar rupaye aa gaya hoon.
Speaker 1
174.99s
Okay okay.
Speaker 0
175.87s
Haan, paanch das minit chya andar das.