A
Call Intelligence
None with Abijith — Feb 04, 2026 09:06
Deal Closed
Hot
Call History
28 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with None. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Health Kit/Sample Collection
Purchase Date
Feb 16, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Neutral to Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
greeting
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Approach
Problem-solving
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:59 (119s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
142 / 188
Rep Longest Monologue
14s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing white prepaid envelope
iske andar ek toh white envelope nahi hai... Jo prepaid rehta hai aap logon ka kuch.
|
logistics | Customer | Yes | alternative solution | Excellent |
|
Old kit version received
Aur yeh purana wala kit hai toh koi takleef nahi hai na aisa paper ka hai.
|
product quality | Customer | Yes | reassurance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health testing kit | Customer | -- | Other | Customer received the kit but is missing the white prepaid envelope. |
Key Moments
300:05
Customer reports missing envelope
Identifies the primary friction point for the customer.
01:13
Agent provides packaging workaround
Resolves the customer's concern and allows the sale/process to proceed.
01:37
Clarification on kit version
Ensures customer trust that the 'old' kit is still valid for testing.
Discovery Questions
2
Q1
Kaun sa envelope sa like jo?
Q2
Aur yeh purana wala kit hai toh koi takleef nahi hai na?
Trust Signals
2
Customer follows video instructions closely
Customer asks for clarification on kit versions
Confusion Signals
2
Missing white envelope
Difference between kit versions
Topics Discussed
Missing packaging
Prepaid courier
Kit versions
Sample sealing
Courier booking
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is worried about missing packaging components. |
| Middle | 2 | neutral | Agent explains that the original box can be used. |
| Closing | 3 | positive | Customer agrees to the solution and courier booking. |
Call Transcript
Click to expand
Speaker 0
0.01s
Haan
Speaker 1
0.07s
Good morning sir.
Speaker 0
1.11s
Good morning.
Speaker 1
2.09s
Ya
Speaker 0
2.09s
Abhijit ji abhijit bola aapne.
Speaker 1
3.31s
Haan
Speaker 1
4.75s
Okay.
Speaker 0
5.09s
Raat ko hi khula tha, abhi sab dekha na iske andar ek toh white envelope nahi hai.
Speaker 1
10.59s
Kaun sa envelope sa like jo?
Speaker 0
13.05s
Jo jo apne ko paid paid investment rehta hai na, jo bhejna rehta hai wo thaili.
Speaker 1
18.33s
Haan haan.
Speaker 0
19.31s
Sampark jo bhejna rehta hai na, uske andar aap log batate hain video mein.
Speaker 1
23.03s
Haan transparent wala nahi to white wala.
Speaker 0
26.27s
Nahi transformer wala toh hai hi na, woh thali hai na, uske andar toh shaam tak chala hi jayega, barabar hai.
Speaker 1
30.49s
Haan.
Speaker 0
30.91s
Jab courier karte hain na white cover paper ka.
Speaker 1
33.55s
Haan haan.
Speaker 0
34.31s
Jo prepaid rehta hai aap logon ka kuch.
Speaker 1
36.81s
Haan.
Speaker 0
38.13s
Prepaid cover vo nahi hai iske andar.
Speaker 1
40.39s
O plus.
Speaker 0
40.65s
Plus yeh jo aapka jo kit hai na.
Speaker 1
43.17s
Haan.
Speaker 0
43.49s
Jo pehla video bhaiya na vaisa hai.
Speaker 1
46.37s
Ho,
Speaker 0
46.61s
Jo aapne second par haan aur jo kal bheja na abhi jo bheja na vo liye the.
Speaker 1
50.69s
Haan.
Speaker 1
51.83s
Okay okay, toh sir ek second.
Speaker 1
59.49s
Toh vo aap like box mein hi pack kar de sakte hain sir, kyunki vo just ek separately transport karne se achha vo aap jo jo box mein aaya hoga na sir, usi mein zara aapko vo.
Speaker 1
73.79s
A radioactive ka vo cover hai na, usko achhe se seal kar deke rakh denge toh air jaaye bina jaisa sir.
Speaker 1
81.27s
Bahut wahi haan, wahi box mein aap laga denge toh main courier ka booking kar deta hoon sir aaj.
Speaker 0
81.29s
Barobar
Speaker 0
86.25s
Okay, nahi toh abhi yeh pehla dekh leta hoon, achha iske andar cover nahi hai, white cover jo bol rahe ho barabar hai.
Speaker 1
89.15s
Haan
Speaker 1
92.07s
Haan haan
Speaker 0
92.61s
Aur yeh purana wala kit hai toh koi takleef nahi hai na aisa paper ka hai.
Speaker 1
97.95s
Haan, kuch problem nahi rehti hai sir kyunki wo sample hi same rehti hai na, utna hi hai.
Speaker 0
103.35s
Accha accha accha, jo plastic thaili hai jiske andar sample daalna hai, jo aapne aapne jo daalni hai.
Speaker 1
104.31s
Haan.
Speaker 1
109.15s
Haan.
Speaker 0
109.33s
Wahi phir wahi jo aapka jo aapka box aaya hua hai, toh box mein direct bhej deta hoon phir aapko.
Speaker 1
112.47s
Haan.
Speaker 1
114.91s
Zaroor, zaroor sir.
Speaker 0
116.41s
Barobar na haan theek hai.
Speaker 1
117.05s
Haan.
Speaker 1
118.59s
Okay.