A
Call Intelligence
Ravindra with Abijith — Feb 03, 2026 09:27
Deal Closed
Hot
Call History
28 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Ravindra. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Blood Test / Sample Collection
Purchase Date
Feb 16, 2026
Calls Before Closure
28
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:21 (21s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
4
Rep Words / Customer Words
58 / 4
Rep Longest Monologue
19s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Instructions for self-collection or preparation for a test. |
Key Moments
200:05
WhatsApp Video Reference
Directs the customer to the primary instructional resource.
00:12
Offer of On-Call Help
Reduces friction for the customer if they find the manual process difficult.
Trust Signals
2
Customer follows instructions
Customer acknowledges the WhatsApp communication
Topics Discussed
WhatsApp Video
Blood Test Instructions
Sample Collection
Customer Support
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting exchange. |
| Instruction | 2 | neutral | Customer listens to instructions. |
| Closing | 3 | positive | Customer agrees with 'Okay'. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello, ya good morning Ravindra sir. Good morning, good morning. Ya sir, vo aapko main ek WhatsApp mein video bheja hoon sir, usmein aap instructions jo bhi hai waisa aap blood test kar sakte hain, like vo uska sample collect kar sakte hain sir, nahi toh bhi aapko kuch dikkat hai toh call kar dijiyega, main aapko on call help kar doonga.
Speaker 1
15.49s
Koi bhi aapko kuchh
Speaker 1
19.37s
Jodi ko.
Speaker 0
20.43s
Okay.