A
Call Intelligence
Jyoti Seth with Abijith — Feb 20, 2026 12:09
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 3.0/10 on call with Jyoti Seth. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Jyoti Seth. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Jyoti Seth.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Joint
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
80% into call
Pitch Approach
Reactive
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:24 (84s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
24
Rep Words / Customer Words
142 / 48
Rep Longest Monologue
12s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 8.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult spouse
I'll talk to my wife and come back on I'll reply to you, okay?
|
authority | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| olive oil | Customer | -- | Interested | Customer mentions wanting olive oil from Italy. |
Key Moments
200:42
Company Identification
Customer recognizes 'Ivo Healthcare' which establishes the context of the call.
01:14
Product Specification
Customer specifies interest in Italian Olive Oil, providing a clear sales hook that the agent fails to explore.
Resistance Signals
1
I'll talk to my wife and come back
Confusion Signals
2
e link edhaavadhu anuppa mudiyuma?
Inquiry aaya tha?
Topics Discussed
Inquiry verification
Olive Oil
Spousal consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was initially speaking to someone else or confused about the link. |
| Identification | 2 | neutral | Confirms the company name 'Ivo Healthcare'. |
| Closing | 3 | neutral | Quickly ends the call by saying he will talk to his wife. |
Call Transcript
Click to expand
Speaker 0
0.01s
If you record your name and reason for calling, I'll see if this person
Speaker 1
3.21s
is available.
Speaker 1
5.07s
hello jyoti abhijit thisai from i o health. i'm calling regarding an inquiry that you put forward.
Speaker 0
10.75s
e link edhaavadhu anuppa mudiyuma friends? ennadhu? indha link?
Speaker 1
15.71s
Thanks, Jyoti.
Speaker 0
16.55s
Please
Speaker 1
17.29s
Please stay on the line.
Speaker 1
26.71s
We're making thousands of different after World War Two.
Speaker 0
27.55s
Hello.
Speaker 1
30.93s
Sri Bollywood. Haan bolo. Sir ye Jyoti ke naam se inquiry aaya tha. iPhone se baat kar raha hoon sir.
Speaker 0
31.17s
Hello.
Speaker 0
34.39s
Sir
Speaker 0
35.93s
Inquiry aaya tha.
Speaker 0
38.07s
I'm talking to.
Speaker 1
40.53s
Aa ivo health care.
Speaker 0
42.67s
Ivo Healthcare.
Speaker 1
48.69s
Haan sir main Ibo Healthcare company se call kar raha hoon. Yeh number se Jyoti Seth ke naam pe ek inquiry aaya tha.
Speaker 1
61.17s
haan kya? haan support assistance bolke aaya tha sir. to usi kaaran call kar raha hoon.
Speaker 1
67.69s
haan haan achha about the olive oil right? i think so ya. ya ya. so main let you know.
Speaker 0
72.57s
So I'll let you know.
Speaker 1
74.69s
I want to I want an olive oil from Italy. That quality but anyway.
Speaker 1
79.35s
I'll talk to my wife and come back on I'll reply to you, okay? Oh sure, yeah.
Speaker 0
81.27s
Alright.
Speaker 0
82.37s
Okay.
Speaker 1
83.57s
aal reyt. thyank yoo.
Speaker 0
83.79s
Thank you.