A
Call Intelligence
Rustom with Abijith — Feb 13, 2026 09:46
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Rustom. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:55 (56s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
108 / 48
Rep Longest Monologue
19s
Customer Longest Monologue
9s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Communication Preference
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of memory/context
oh i don't know what you are talking about
|
confusion | Customer | Yes | channel pivot | Good |
|
Time/Convenience
Only WhatsApp mein is a detail I will just check it once.
|
time | Customer | Yes | compliance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical checkup / healthcare services | Rep | -- | Negative | Referencing the form the customer filled. |
Key Moments
200:28
Specific Data Reference
Agent validates the lead by quoting the customer's specific form answer.
00:43
WhatsApp Request
Customer shuts down the voice conversation in favor of text communication.
Discovery Questions
1
Q1
Do you remember filling up the form sir?
Resistance Signals
2
I don't know what you are talking about
You can whatsapp me
Confusion Signals
2
not sure hai
oh i don't know what you are talking about
Topics Discussed
Form follow-up
Medical checkup frequency
WhatsApp communication
Pricing/Charges
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds with 'Hello' and 'Right'. |
| Discovery | 2 | neutral | Does not remember the form ('not sure hai'). |
| Closing | 3 | neutral | Wants to end the call and move to WhatsApp. |
Call Transcript
Click to expand
Speaker 1
1.65s
haa, MSB to Rastam.
Speaker 0
2.33s
Hello.
Speaker 0
4.61s
Right.
Speaker 1
5.51s
Uh my name is Abhijit and I'm calling from Ivo Healthcare Center from Chennai. So I was calling regarding a form that you filled up uh wherein we were generally asking the public what the response would be. Do you remember filling up the form sir? It was related to how regularly do you get yourself checked up, medical checkup.
Speaker 0
26.57s
not sure hai.
Speaker 1
28.31s
okay. so basically like you have entered only when specific health issues arise. is when you get yourself checked up.
Speaker 1
36.41s
So,
Speaker 0
36.61s
Only WhatsApp mein is a detail I will just check it once.
Speaker 1
40.53s
Alright like is it a bad time to talk?
Speaker 0
43.43s
oh i don't know what you are talking about so you can whatsapp me i'll just understand what you are talking about. so basically we are all the charges and everything like that.
Speaker 1
48.37s
So basically we are yeah.
Speaker 1
52.83s
ol raait yaa. shur.
Speaker 0
53.25s
Okay.
Speaker 1
54.83s
thank you.