A
Call Intelligence
Jerald Karayamparambil with Abijith — Feb 19, 2026 12:36
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Jerald Karayamparambil. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
44% into call
Pitch Approach
Educational/Preventive
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:55 (116s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
32
Rep Words / Customer Words
238 / 102
Rep Longest Monologue
19s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.1s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently on a bike/busy
I'll have to reschedule this call because I'm still I'm on the bike right now.
|
time/convenience | Customer | Yes | empathy and flexibility | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| preventive care/early detection | Rep | -- | Positive | Explaining the company's core service offering. |
Key Moments
300:33
Customer reveals 3-month checkup frequency
Identifies the lead as highly health-conscious and a prime target for premium preventive services.
01:23
Customer interrupts to reschedule
Critical pivot point where the rep must secure a firm callback time to avoid losing the lead.
01:45
Rep commits to sending sample reports
Provides a touchpoint between calls to keep the lead engaged.
Discovery Questions
2
Q1
Are you facing any health concerns that you do it regularly or is it just a precautionary thing?
Q2
So like you are not even a diabetic?
Trust Signals
2
Sharing medical status (non-diabetic)
Agreeing with the value proposition ('True')
Enthusiasm Signals
2
Proactive rescheduling
Regularity of existing checkups
Resistance Signals
1
Environmental distraction (riding a bike)
Topics Discussed
Medical checkup frequency
Diabetes status
Preventive care
Disease reversal
Lifestyle and supplements
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and receptive. |
| Discovery | 2 | neutral | Proudly shares his health status and regular checkup routine. |
| Closing | 3 | neutral | Apologetic about being on a bike and proactively suggests a callback time. |
Call Transcript
Click to expand
Speaker 0
0.43s
Hello.
Speaker 1
0.91s
Hello.
Speaker 0
1.77s
Yeah, good afternoon. Am I speaking to Gerald?
Speaker 1
5.63s
yaa?
Speaker 0
6.45s
so my name is abhijit and i'm calling from i o health care center from chennai.
Speaker 1
12.33s
oke tel mi.
Speaker 0
13.21s
Yeah, so basically in the last week we ran an ad campaign where we wanted to understand people's perspective on how regularly do they get medical checkups. And I believe you have put you get your medical checkups regularly. So I just wanted to understand like are you facing any health concerns that you do it regularly or is it just a precautionary thing?
Speaker 1
33.99s
I don't have any health concern but you know as you grow older you need to keep yourself in check that's what I do.
Speaker 0
39.55s
Exactly.
Speaker 1
41.05s
so I graduated every three months.
Speaker 0
41.29s
Exactly.
Speaker 0
43.09s
oke. so laik yu ar naat even a dayabetik.
Speaker 1
46.49s
no, i'm not diabetic, i'm not free diabetic, i'm nothing.
Speaker 1
49.63s
Okay, that's all that I think.
Speaker 0
51.35s
Yeah. So basically like sir, I O is the company that I'm calling you from and we are into preventive care and early detection of diseases before it gets to chronic.
Speaker 0
62.53s
or into the late stages because what it helps us in understanding and analyzing is that once you find out any health conditions right that are underlined and you are not aware of uh before the symptoms show up if you are able to figure that out you can work on reversing it with just a change in lifestyle supplements and even the food intake.
Speaker 0
82.69s
Okay.
Speaker 1
82.99s
True.
Speaker 0
83.63s
Ya
Speaker 1
83.63s
Yeah. you know what? I I we'll we'll have to reschedule this call because I'm still I'm on the bike right now.
Speaker 0
90.97s
All right.
Speaker 1
91.21s
I want to basically finish this ride and then call you.
Speaker 0
94.45s
definitely can like would you be in the evening?
Speaker 1
96.03s
Okay.
Speaker 1
98.07s
was it sorry?
Speaker 0
99.03s
Will you be free in the evening after like four or five?
Speaker 1
102.01s
ya ya evening sounds good ya.
Speaker 0
103.79s
all right. so
Speaker 1
104.35s
five thirty is a good time.
Speaker 0
105.89s
Alright, I'll give you a call back at five thirty then. By the before that I'll just share you the sample reports you can just go through with it. So you can yeah. Alright. Thank you for your time, Gerald.
Speaker 1
108.59s
Okay.
Speaker 1
112.85s
Final.
Speaker 1
114.83s
thank you. ya.