A
Call Intelligence
Kamlesh Soni with Abijith — Feb 10, 2026 14:14
Deal Lost
Warm
Call History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
20.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Kamlesh Soni. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Kamlesh Soni.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male (Receiver) / Female (Lead)
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Influencer/Gatekeeper
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
27% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:35 (36s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
78 / 34
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Target person unavailable
lekin madam abhi bahar gayi hui hai, toh jab aayegi toh main unko aapka message de dunga main.
|
gatekeeper/availability | Customer | Yes | acceptance | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Mentioned as the specific inquiry the customer made. |
| epigenetic test | Rep | -- | Neutral | Part of the general service offering description. |
Key Moments
200:22
Product Inquiry Reference
Agent identifies the specific reason for the call (Aiwo 181 Advanced inquiry).
00:28
Gatekeeper Intervention
The receiver clarifies that the lead (Madam) is out, effectively ending the sales opportunity for this specific call.
Topics Discussed
Company Introduction
Test Types
Specific Inquiry (Aiwo 181)
Lead Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement. |
| Pitch | 2 | neutral | Listening but waiting to speak. |
| Closing | 3 | neutral | Helpful in offering to pass a message. |
Call Transcript
Click to expand
Speaker 1
0.07s
hello
Speaker 0
0.91s
Yes sir, boliye.
Speaker 1
1.77s
Yeah, good afternoon. Am I speaking to Kamlesh Soni?
Speaker 0
4.79s
So madam, baala kevi aapun
Speaker 1
6.63s
sar main abhijit baat kar raha hoon ivo health care center se.
Speaker 0
10.01s
Okay.
Speaker 1
10.85s
so basically vi aar a preventive health care company based out of chennai.
Speaker 0
14.57s
Okay.
Speaker 1
14.85s
And we provide a list of tests like blood test and epigenetic micro gut microbiome test, gene test, etcetera.
Speaker 0
22.49s
Okay.
Speaker 1
22.53s
Oh, I was calling because I've seen an inquiry that you put through for a Naivo 181 advanced.
Speaker 0
26.65s
Advance. Haan sir, lekin madam abhi bahar gayi hui hai, toh jab aayegi toh main unko aapka message de dunga main.
Speaker 1
31.91s
oke zaroor.
Speaker 1
34.37s
Dhanyavad.
Speaker 0
35.27s
Thank you.