A
Call Intelligence
Gujarat ji with Abijith — Feb 05, 2026 16:09
Deal Lost
Warm
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
4.0/10
Engagement
5.0/10
Conversion Probability
30.0%
Personalization
4.0/10
Technical Quality
5.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Gujarat ji. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Gujarat ji.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
20% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:01 (62s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
108 / 38
Rep Longest Monologue
9s
Customer Longest Monologue
3s
Silence Gaps (>2s)
2 (max 6.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location of test
Toh ye kahan hoga? ... Ye to ye test hota kahan hai?
|
logistics | Customer | Yes | direct answer | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Interested | Initial inquiry reference |
| aiwo 100 blood test | Rep | -- | Neutral | Unique offering mention |
Key Moments
300:10
Reference to 101 Blood Test inquiry
Establishes the reason for the call and validates the lead.
00:33
Home collection explanation
Addresses the customer's primary concern about logistics.
01:01
Call ends abruptly
The transcript ends with a 'Hello' from the customer, suggesting a potential connection issue or abrupt termination.
Trust Signals
1
Asking specific logistical questions about lab locations.
Confusion Signals
1
Repeatedly asking where the test takes place.
Topics Discussed
Full Body Checkup
Blood Test
Home Collection
Lab Locations
Biometric Test
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Discovery/Pitch | 2 | neutral | Asks 'what is this test' and 'where will it happen'. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello
Speaker 0
0.31s
Bhagwan ji aap kishe ko aap kishe kishe se aa rahe ho?
Speaker 1
3.01s
Sir main Ibo Health Care Center se call kar raha hoon.
Speaker 0
6.41s
Haan ji.
Speaker 1
7.29s
Haan, Gujarat ji se baat ho rahi hai.
Speaker 0
9.17s
Haanji haanji
Speaker 1
10.07s
Sir aap ek ek sau ek blood test ke baare mein inquiry kiye the na, toh uske baare mein call kiya tha.
Speaker 0
15.37s
181.
Speaker 1
16.49s
Blood test.
Speaker 0
18.57s
Accha, vo kya test hai bhai?
Speaker 1
20.43s
Toh sir woh ek full body checkup hai, basically har ek jo bhi aapke body mein health issues wagairah rahegi uske baare mein aapko yeh test karne ke baad pata lag jayegi.
Speaker 0
31.45s
Accha.
Speaker 1
32.07s
Haan toh ye kaam.
Speaker 0
32.33s
Toh ye kahan hoga?
Speaker 1
33.77s
Yes sir, aap aapke location par hi hoga, hamare lab technician jo bhi hai udhar aake.
Speaker 0
38.03s
Ye to ye test hota kahan hai?
Speaker 1
41.29s
Yes sir, Mumbai and Bangalore yeh donon jagah mein se ek jagah pe hoti hai lab toh.
Speaker 0
46.03s
Toh ye vahan bhejoge.
Speaker 1
47.77s
Haan.
Speaker 1
49.83s
Aur yeh ek sau aath biometric test hai jo ki hamara ek anokha company hai jo provide kar rahi hai.
Speaker 0
61.27s
Hello.