A
Call Intelligence
Selvakumar Kandaswamy with Abijith — Feb 17, 2026 12:56
Deal Closed
Hot
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Selvakumar Kandaswamy. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Gut Microbiome Test, Aiwo 181
Deal Value
₹53,225
Purchase Date
Feb 16, 2026
Calls Before Closure
13
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Existing Customer
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical coordination
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:17 (77s)
Primary Language
English
Secondary Language
Tamil (Inferred from name/accent)
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
168 / 64
Rep Longest Monologue
11s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Positive | Scheduling for the 23rd. |
| gut microbiome test | Customer | 14500.00 | Positive | Customer confirming he took this test. |
| food intolerance test | Customer | -- | Positive | Customer confirming he took this test. |
Key Moments
300:25
Time Slot Agreement
Customer agrees to the 8:00-9:00 AM window, securing the appointment.
00:44
Customer mentions Gut/Food tests
Confirms customer engagement with multiple product lines.
00:59
Center Confirmation
Agent clarifies that all tests are at the same location, reducing friction.
Trust Signals
2
Customer confirms previous purchases
Customer asks for location details directly
Enthusiasm Signals
1
Customer proactively mentions other tests he took
Confusion Signals
1
Question about whether tests are at the same center
Topics Discussed
Blood test scheduling
Gut Microbiome test
Food Tolerance test
Location sharing
Appointment timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Functional response to greeting. |
| Scheduling | 2 | neutral | Actively negotiating the time slot. |
| Closing | 3 | positive | Confirmed location and timing. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello?
Speaker 1
0.95s
Hello.
Speaker 0
1.57s
yaa halo selvam abhijit this side from ivo.
Speaker 1
4.71s
Yeah yeah yeah.
Speaker 0
5.59s
Yeah, so like the booking for the blood test is on twenty third and at what time would you be available there?
Speaker 1
13.37s
morning what time you start?
Speaker 0
16.31s
It's like from six o'clock itself it would be there. So depending on the slot. So the slot I I tried to book is for nine o'clock. Would that be fine with you?
Speaker 1
25.93s
eight o'clock eight to nine should be fine I think.
Speaker 0
29.89s
okey eight to nine. okey. yu vil bi der bifor eight o clock itself, rait?
Speaker 1
31.25s
Okay.
Speaker 1
33.65s
Yeah yeah.
Speaker 0
34.31s
all right. In that case also if at all you are unable to come on 23rd, right?
Speaker 0
39.23s
just give me a heads up on saturday itself.
Speaker 1
41.21s
Okay.
Speaker 0
41.71s
so that I can rebook it for whenever you are free.
Speaker 1
44.47s
Okay okay. All right yeah. I took that gut test and then food tolerance also.
Speaker 0
45.09s
All right, yeah.
Speaker 0
50.39s
oke.
Speaker 0
52.17s
ya that i guess nivita is in contact with you right? ya ya.
Speaker 1
54.65s
Contact with you, right?
Speaker 0
56.49s
Sure.
Speaker 1
56.63s
Sure. That is in same center or that is in different center?
Speaker 0
59.09s
in the same center, same place only it would be happening.
Speaker 1
61.41s
Okay. Please share that location.
Speaker 0
63.71s
Definitely. Okay. I'll share it with you on WhatsApp. So you can just also please do let me know if at all you are you won't be able to be yeah even the timing delay also if it is there.
Speaker 1
74.75s
Okay okay.
Speaker 0
75.23s
aal right thank you selvam.
Speaker 1
76.55s
Okay,