A
Call Intelligence
Selvakumar Kandaswamy with Abijith — Feb 14, 2026 20:00
Deal Closed
Hot
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Selvakumar Kandaswamy. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo 181, Gut Microbiome Test
Deal Value
₹53,225
Purchase Date
Feb 16, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low To Moderate
Readiness to Buy
Hot
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
High - Immediate intent shown by customer.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Incentive-based (Discount/Offer)
Closing Attempt
Yes
Closing Technique
urgency_close
Call Ending
positive_close
Call Structure
Duration
6:47 (408s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
118
Rep Words / Customer Words
684 / 412
Rep Longest Monologue
24s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
High
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location Confusion
no location I don't know because in Google Map it shows two three locations.
|
logistics | Customer | Yes | direct action | Good |
|
Rescheduling Concern
Suppose any chance we could not come that day we can postpone to next day any chance.
|
flexibility | Customer | Yes | reassurance | Good |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 15300.00 | Positive | Comprehensive blood test with 15% discount. |
| food intolerance test | Customer | Mentioned | Interested | Customer asked for discount on this specific test. |
| dexa scan | Customer | -- | Neutral | Inquiry about bone density and spinal cord issues. |
| gut microbiome test | Customer | 14500.00 | Other | Inquiry about sample type and skin inflammation link. |
Key Moments
400:26
Discount Pitch
Agent introduces the 15% discount, setting the hook for the sale.
01:56
181 Test Breakdown
Detailed explanation of the comprehensive nature of the test builds high value.
05:31
Psoriasis Disclosure
Customer reveals chronic skin issue, allowing agent to pivot to Gut Microbiome test.
06:32
Commitment to Pay
Customer agrees to pay immediately to secure the offer.
Discovery Questions
3
Q1
Is it after you eating food or touching a certain type of food you're getting a inflammation?
Q2
You are aware of gut microbiome right?
Q3
Any other questions regarding health?
Trust Signals
3
Sharing personal health history (Psoriasis)
Asking for location details to visit
Willingness to pay advance
Enthusiasm Signals
2
Asking for more tests (Food Intolerance, Gut)
Prompting for the payment link
Resistance Signals
2
Confusion over multiple Google Map locations
Questioning if DEXA is useful for him
Confusion Signals
2
Location of the clinic
Sample type for Gut Microbiome
Topics Discussed
Aiwo 181 Test
DEXA Scan
Food Intolerance Test
Gut Microbiome Test
Psoriasis
Valentine's Day Offer
Payment Logistics
Clinic Location
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer called with a specific intent to book. |
| Middle | 2 | neutral | Asked detailed questions about DEXA and Gut tests. |
| Closing | 3 | neutral | Agreed to pay immediately to secure the discount. |
Call Transcript
Click to expand
Speaker 1
1.51s
16 illa 23.
Speaker 0
4.75s
Hello.
Speaker 1
5.51s
Hello.
Speaker 0
6.31s
Yeah.
Speaker 1
8.57s
So this is Selvakumar from Hosur called you regarding.
Speaker 0
12.81s
Yes yes yes.
Speaker 1
14.75s
just i will book for twenty third.
Speaker 0
19.37s
okay.
Speaker 1
19.37s
Okay.
Speaker 0
21.31s
yaa.
Speaker 1
21.59s
Malli.
Speaker 0
22.85s
for monday
Speaker 1
23.93s
Yeah.
Speaker 0
24.65s
oke.
Speaker 0
26.33s
So like right now we do have an offer going on so it's like fifteen percent discount you will be getting sir for the one eighty one. It is eighteen thousand right?
Speaker 1
32.95s
18000
Speaker 1
34.35s
eighteen nine undu. ya eighteen.
Speaker 0
36.27s
Ya.
Speaker 0
37.69s
eighteen thousand only but we can book if you are booking it right now right with an advance you can book it for fifteen thousand three hundred.
Speaker 1
37.71s
18,000
Speaker 1
45.23s
Okay.
Speaker 0
46.23s
liya. so yu sed for tu peepal rait?
Speaker 1
48.67s
Yeah yeah.
Speaker 0
49.61s
all right. so ai'll share yu sam of da details and yu'll bi visiting em ar si nagar, right?
Speaker 1
55.15s
no location I don't know because in Google Map it shows two three locations.
Speaker 0
59.39s
Yeah, that I'll share you. I'll share you the place where you have to go to get the test done.
Speaker 1
64.37s
Okay.
Speaker 0
65.41s
Yeah. So you'll be paying I guess for two people, right? Like fifty percent is the advance it takes. So fifteen thousand three hundred you pay and then the rest fifteen thousand three hundred after coming there you can pay it off.
Speaker 1
76.55s
okay. besides this that i would like to take that food intolerance test is there no?
Speaker 0
83.11s
Yes, yes, we do have that as well.
Speaker 1
85.49s
that you have discounts anything for that?
Speaker 0
88.05s
for that sir like ten percent is the max that we can do since we are also doing the one eighty one right. we only offer five percent but
Speaker 1
91.73s
Also
Speaker 0
96.09s
Yeah.
Speaker 1
97.81s
Okay okay okay. Yeah. So this one Dexerscan will it be useful for us or how?
Speaker 0
98.79s
yaa main
Speaker 0
102.61s
Yeah, so Dexa scan is basically to understand your bone density, sir. So like if you have bone pains or joint pains and everything, right?
Speaker 1
110.85s
Okay okay.
Speaker 0
111.51s
Yeah, if you are
Speaker 1
112.29s
Any issues in the spinal cord everything will show up there.
Speaker 0
116.47s
Yes yes. The 181 test is a full on comprehensive advanced blood testing. So it has tumor panels, steroid panels, STD panels, then your normal pancreatic panels, heart, lipid profile. So it is a complete 360 view of your current health.
Speaker 1
117.69s
18
Speaker 1
121.97s
Okay okay.
Speaker 1
128.73s
Okay. Lipid profiles.
Speaker 1
133.67s
Okay okay.
Speaker 0
134.51s
ya. so shud ai jast buk it for tventy third yu said rait?
Speaker 1
139.93s
Yeah yeah yeah. All three one or two days before.
Speaker 0
140.75s
Alright.
Speaker 1
143.95s
death death.
Speaker 0
146.33s
I didn't get you sir.
Speaker 1
148.05s
no no twenty third we are booking today.
Speaker 0
150.81s
ya.
Speaker 1
151.05s
Suppose any chance we could not come that day we can postpone to next day any chance.
Speaker 0
155.15s
Yes, yes, yes, yes. If you just give me a heads up, right?
Speaker 1
158.15s
Okay okay.
Speaker 0
158.41s
you are not coming if at all tomorrow is twenty third right if you are not gonna be there tomorrow you can just let me know so that I will update the people over.
Speaker 1
166.61s
okay okay okay
Speaker 0
168.09s
Yeah. All right sir. I'll share you all the details that are needed and
Speaker 0
173.09s
Even the payment link I'll send it to you, sir. So you'll pay for the 181 two people, right?
Speaker 1
175.31s
Okay.
Speaker 1
178.57s
Yeah.
Speaker 0
179.33s
All right, yeah. 15,300 you can pay off right now.
Speaker 1
181.77s
Okay, names are generally you are booking two people?
Speaker 0
184.87s
Sorry.
Speaker 1
184.93s
Sorry. You need names?
Speaker 0
187.79s
Yes yes we do need names of the people age weight and then uh mobile numbers as well. So since you are it's you are doing the booking through you right your mobile number would be enough.
Speaker 1
197.83s
Mobile
Speaker 1
199.67s
Okay okay.
Speaker 0
200.27s
and address also I'll be putting your address and then pin code I'll put of our office pin code.
Speaker 1
206.63s
Okay okay.
Speaker 0
207.43s
ya. alright. ai will just share you all the details on whatsapp.
Speaker 1
208.81s
All right.
Speaker 1
211.73s
that food intra allowances we can book there or today we have to book?
Speaker 0
216.45s
that tomorrow morning sir because there is another team that works on the food intolerance.
Speaker 0
221.35s
Yeah, so I'll have to ask them if on that day itself if we can book it, we you can pay for it tomorrow and we can get it done.
Speaker 1
229.19s
Okay okay.
Speaker 0
230.09s
Yeah.
Speaker 1
231.25s
Alright. Should I make the payment now or morning?
Speaker 0
231.29s
All right sir.
Speaker 0
235.45s
You can do the payment now sir since like today only we have that Valentine's Day offer for two people.
Speaker 1
241.03s
Okay okay.
Speaker 0
241.73s
Yeah. So that's that's why. Tomorrow and all no like even if you call anybody from anybody else like they'll be charging eighteen thousand itself they won't back.
Speaker 0
250.95s
ya.
Speaker 1
252.23s
then okay food food test tomorrow we can book with discount? yes yes.
Speaker 0
256.59s
yes yes. so it's like a you are booking it today itself right for the one ninety one. i'll just let them know that because the people are not there.
Speaker 1
260.65s
91.
Speaker 1
265.01s
That's why
Speaker 0
265.13s
That's why we'll be booking it tomorrow. I'll add you in the slot today itself.
Speaker 1
268.81s
Okay okay.
Speaker 0
269.61s
Yeah. And food intolerance just for one person, right?
Speaker 1
273.73s
aa that's for one one person.
Speaker 0
275.45s
Alright sir. Yeah. I'll share you details on WhatsApp and all the details that are needed and the payment link. You can just do it and send me a screenshot so that I can raise an invoice as well.
Speaker 1
279.33s
Okay.
Speaker 1
286.05s
Okay okay okay.
Speaker 0
286.99s
All right, yeah.
Speaker 1
287.69s
Thank you sir. Any other
Speaker 0
288.29s
Thank you sir. Any other questions sir like regarding health?
Speaker 1
293.29s
innonnu just
Speaker 1
296.01s
illa this one eighty one stress test everything will come in that.
Speaker 0
300.17s
Yes, yes, yes, it's like a blood test and a urine test, so we are also gonna be including omega 3 and omega 6 as well in it.
Speaker 1
300.19s
yes.
Speaker 1
307.33s
indha
Speaker 0
308.07s
Ya.
Speaker 1
309.07s
Okay.
Speaker 0
309.89s
You will get a complete health analysis of your current health.
Speaker 1
314.09s
this gut microbial test which sample you will take from that?
Speaker 0
319.11s
for that it is a stool sample sir.
Speaker 1
320.91s
source samples okay.
Speaker 0
321.81s
ya. so you you are aware of gut microbiome right?
Speaker 1
325.33s
Yeah yeah.
Speaker 0
326.15s
Yeah, the bacteria, so all that imbalances and everything you can do that via that.
Speaker 1
331.67s
okay because I am having skin inflammation. okay. so I am thinking this should be okay or...
Speaker 0
335.23s
Okay.
Speaker 0
338.97s
Yeah, skin inflammation I'll let you know by tomorrow because 181 is like one thing that you it's like recommended to everybody.
Speaker 1
338.99s
ya
Speaker 1
343.07s
Okay
Speaker 1
346.77s
Recommended
Speaker 1
347.73s
Yeah, good buddy. Yeah, I know.
Speaker 0
349.15s
Yeah. So even DEXA scan, right? It's like like I said, for the bone density, muscle mass, and even fat percentage in the body.
Speaker 1
351.83s
like
Speaker 1
357.03s
Okay okay.
Speaker 0
357.83s
Ya.
Speaker 0
358.61s
So allergy uh food intolerance test is there and then uh that I guess it would be enough. So is it after you eating food or touching a certain type of food you're getting a inflammation?
Speaker 1
370.43s
one way is like that because this skin psoriasis I'm having for past three four years.
Speaker 0
377.87s
Okay.
Speaker 1
378.81s
samtaims it kyūs egain it kams byāk.
Speaker 0
381.45s
Yeah, yeah, might be because of the food habits and lifestyle also.
Speaker 1
382.17s
Might be because of
Speaker 1
385.23s
Lifestyle
Speaker 1
386.47s
that I want to know. anyway we will book food food desk also tomorrow.
Speaker 0
391.63s
ya.
Speaker 1
392.35s
now now I will do this payment for this then tomorrow we will discuss it.
Speaker 0
396.69s
Definitely sir.
Speaker 1
397.35s
Yeah.
Speaker 0
397.99s
Yeah. Alright, I'll share you the details that are required from you, sir, and then you can do the payment once you share those details.
Speaker 1
402.11s
Okay.
Speaker 1
404.73s
Okay okay.
Speaker 0
405.37s
All right, yeah. Thank you.
Speaker 1
406.67s
Thank you. Thank you.