A
Call Intelligence
Selvakumar Kandaswamy with Abijith — Feb 14, 2026 18:21
Deal Closed
Warm
Call History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Gut Microbiome Test, Aiwo 181
Deal Value
₹53,225
Purchase Date
Feb 16, 2026
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:23 (24s)
Primary Language
Malayalam
Secondary Language
English
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
32 / 21
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy/traveling
I am still on the way to home.
|
time | Customer | Yes | rescheduling | Excellent |
Key Moments
100:13
Customer sets callback time
Indicates high intent; the customer is proactively managing the sales process.
Trust Signals
2
Directly addressing the agent by name
Providing specific availability
Topics Discussed
Availability
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Busy, on the way home. |
| Closing | 2 | neutral | Agreed to a later time. |
Call Transcript
Click to expand
Speaker 0
2.71s
Hello yes sir yes.
Speaker 1
4.11s
Hello
Speaker 0
5.55s
Abhijith.
Speaker 1
5.57s
Abhijith.
Speaker 1
7.61s
I am still on the way to home.
Speaker 0
10.05s
Okay okay.
Speaker 1
11.53s
Olaanjilu ithe.
Speaker 0
13.77s
I will be there till aath o clock you can just contact call me ya. So that I can.
Speaker 1
19.07s
Aa sonnathu hour i will write from this party.
Speaker 0
22.37s
Alright ya that works.