A
Call Intelligence
Selvakumar Kandaswamy with Abijith — Feb 14, 2026 16:56
Deal Closed
Hot
Call History
13 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Selvakumar Kandaswamy. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Gut Microbiome Test & Aiwo 181
Deal Value
₹53,225
Purchase Date
Feb 16, 2026
Discount Offered
15.00%
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
35% into call
Pitch Approach
Incentive-based
Closing Attempt
Yes
Closing Technique
urgency_close
Call Ending
follow_up_scheduled
Call Structure
Duration
2:02 (122s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
248 / 58
Rep Longest Monologue
15s
Customer Longest Monologue
10s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
High
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Scheduling Change
maybe i will confirm you on monday only. probably we will be coming weekend only next weekend.
|
logistics | Customer | Yes | incentivizing | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| checkup for two people | Customer | 15300.00 | Interested | Valentine's Day discount offer |
Key Moments
300:41
Introduction of Valentine's Day Discount
Shifted the conversation from a delay to a potential immediate sale.
01:30
Price Contrast (15.3k vs 18k)
Created financial urgency.
01:55
Customer commitment to call back
Indicated high intent to proceed.
Trust Signals
2
Agreement to visit facility
Willingness to pay advance
Enthusiasm Signals
1
Quick response to discount mention
Resistance Signals
1
Scheduling conflict (moving from Monday to weekend)
Confusion Signals
1
Clarification on whether the rate changes with the date
Topics Discussed
Scheduling
Valentine's Day Discount
Group Booking
Advance Payment
Chennai Facility
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but busy. |
| Middle | 2 | neutral | Engaged with the discount offer. |
| Closing | 3 | positive | Committed to a callback. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello.
Speaker 1
2.63s
yaa, good evening selvakumar. abhijit this side from ivo health.
Speaker 0
8.17s
hai
Speaker 1
11.75s
sorry.
Speaker 1
14.47s
Yeah, so I was just calling to get an update, sir, like you are planning to come on Monday, right?
Speaker 0
21.19s
L
Speaker 0
23.75s
and just change the program. actually two of us are coming for checkup.
Speaker 1
30.05s
Okay.
Speaker 0
31.35s
uh um just planning to plug together. maybe i will confirm you on monday only. probably we will be coming weekend only next weekend.
Speaker 1
38.93s
Okay.
Speaker 1
41.87s
okay okay done sir. i'll keep that updated because like right now we have a valentine's day valentine's day discount going on.
Speaker 0
44.39s
updated.
Speaker 1
50.73s
So that's why I was asking ya for like
Speaker 0
53.07s
dhokan
Speaker 1
54.27s
for two people we are giving fifteen percent off sir. like
Speaker 1
59.09s
Yeah. So that is there. So that's why I was just calling to update. If you'd like to book it right now, right? You can get about like get it for like fifty uh fifteen thousand three hundred.
Speaker 1
72.99s
Ya.
Speaker 0
75.35s
but they should change the rate.
Speaker 1
78.91s
dates aa sir?
Speaker 0
80.79s
Aa ya ya.
Speaker 1
81.31s
Yeah yeah.
Speaker 1
83.35s
Saturday no? Yeah next week sat if you like do the payment now you will get it for fifteen thousand three hundred but if in the next week and all we do not have that offer. So you will be charged eighteen thousand itself.
Speaker 0
83.85s
Hello.
Speaker 1
95.77s
So that's the thing. So you can just give me a call back if you'd like to do the payment right now, that's fine. I can book it for the next Saturday itself. So you'll be visiting our facility at Chennai, right?
Speaker 0
107.57s
Yeah.
Speaker 1
108.19s
ya like fifty percent advance we can pay and then the rest amount you can pay at the counter itself.
Speaker 0
115.71s
okay. i will call you in one hour time.
Speaker 1
118.27s
Ya. Yes yes definitely sir.
Speaker 0
120.41s
all right.
Speaker 1
120.97s
all right. thank you.