A
Call Intelligence
Selvakumar Kandaswamy with Abijith — Feb 12, 2026 12:57
Deal Closed
Hot
Call History
13 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Gut Microbiome Test & Aiwo 181
Deal Value
₹53,225
Purchase Date
Feb 16, 2026
Calls Before Closure
13
Upsell Attempted
Yes
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Professional and direct
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
45% into call
Pitch Approach
Solution-oriented
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
2:11 (132s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
35
Rep Words / Customer Words
248 / 102
Rep Longest Monologue
16s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 6.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location Serviceability
Hosur can I take e-sample here or I have to come there?
|
logistics | Customer | Yes | alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Excited | Customer specifically asked for the 181 test. |
Key Moments
300:16
Customer requests 181 test
Establishes high intent and specific product interest immediately.
01:05
Location serviceability check
Critical pivot point where agent successfully redirects customer to the physical center.
01:44
Advance payment request
Agent moves to close by requesting financial commitment for the booking.
Discovery Questions
3
Q1
May I know what you're looking for, sir?
Q2
Please tell me a pin code sir.
Q3
Have you ever been with IO with any other services or products?
Trust Signals
3
Sharing specific pin code
Willingness to travel to Chennai center
Agreement to advance payment
Enthusiasm Signals
1
Directly asking for the 181 test at the start
Confusion Signals
1
Unsure about home collection availability in Hosur
Topics Discussed
181 Test
Home Collection
Chennai Center Visit
Fasting Requirements
Advance Payment
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and responsive. |
| Discovery | 2 | neutral | Clearly states what he wants (181 test). |
| Logistics | 3 | neutral | Accepts that he must travel to Chennai. |
| Closing | 4 | neutral | Agrees to a follow-up for payment. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
2.21s
Hello.
Speaker 0
2.89s
ya, good afternoon. abhi chit dis tri from ibo health.
Speaker 1
6.95s
oke oke oke.
Speaker 0
7.99s
yaa is it a good time to talk?
Speaker 1
10.39s
Yeah yeah yeah.
Speaker 0
11.11s
Yeah, you put an inquiry, right? That's the reason I'm calling. May I know what you're looking for, sir?
Speaker 1
16.63s
actually all the sites that are there 181 test.
Speaker 0
20.51s
yu vaant tu buk it.
Speaker 1
22.65s
book it and I don't know I mean Hosur can I take e-sample here or I have to come there?
Speaker 0
28.65s
no, its like a please tell me a pin code sir.
Speaker 1
35.97s
sari thai one.
Speaker 1
37.47s
two three five
Speaker 0
37.53s
Okay.
Speaker 0
38.71s
van second van second just hold on van minit sar. riyali sari.
Speaker 0
48.21s
in hosur right?
Speaker 0
50.73s
Ya ya tell me the pin code sir.
Speaker 1
53.41s
six three five one zero seven.
Speaker 0
56.27s
one zero seven. Actually the location is not serviceable but uh you can visit our center in Chennai and you can get that done. Would that be feasible to you sir?
Speaker 1
66.89s
so that's why I am planning. I have to come there early one day before.
Speaker 0
71.59s
Yeah, so like you will be have to fast for like ten to twelve hours before you before you take the test at the center.
Speaker 1
76.57s
for
Speaker 1
79.19s
okay okay.
Speaker 0
79.51s
So have you ever like been with IO with any other services or products?
Speaker 1
84.85s
no this is the first time.
Speaker 0
86.39s
Okay, so I believe you have looked into Ivo, right?
Speaker 1
89.43s
Yeah yeah yeah.
Speaker 0
90.23s
Okay. So when are you planning to visit sir?
Speaker 1
95.63s
aa probably monday tuesday range.
Speaker 0
100.05s
okey so laik mande in da sens sixteenth.
Speaker 0
104.55s
Okay, so like for the booking slot like there would be an advance payment, so once you do that, right? And the time that you tell us when you're going to be visiting, we'll have the things sorted out, sir. So will you be able to do the advance payment today or do I have to give you a call tomorrow or in the evening today itself?
Speaker 1
121.77s
aa probably evening will be better than now.
Speaker 0
125.07s
okay. so ai will give you a call after five o clock if that's fine.
Speaker 1
128.15s
Okay okay. All right.
Speaker 0
128.89s
All right. That works. Thank you.
Speaker 1
130.57s
Thank you.