A
Call Intelligence
Vaishnav with Abijith — Feb 03, 2026 17:21
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Vaishnav. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Feature-heavy
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
5:35 (336s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
742 / 148
Rep Longest Monologue
42s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Availability of information
It's available in the website.
|
trust/process | Customer | Yes | direct redirect | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Primary inquiry product covering major organs and 183 biomarkers. |
| omega 3 | Rep | -- | Positive | Included as part of the package with consultations. |
| epigenetic test | Rep | -- | Interested | Upsell regarding biological age and biohacking. |
Key Moments
401:18
Customer confirms no health concerns
Shifted the call from a 'solution' sell to a 'preventive/curiosity' sell.
02:02
Thyrocare comparison
Established AIWO as a premium, more comprehensive alternative.
04:22
Introduction of Epigenetics
Successfully piqued customer interest using a 'biohacking' angle.
05:27
Customer asks for pricing
Strong buying signal and transition to the final stage of the lead funnel.
Discovery Questions
3
Q1
Have you had any health concerns or anything sir?
Q2
Mainu like the last time that you have gotten a test taken a test?
Q3
Are you in a metropolitan city or are you on the edge of the city?
Trust Signals
3
Customer asks for the rep's name
Customer shares location (Bangalore)
Customer agrees to WhatsApp communication
Enthusiasm Signals
2
Customer says 'Great' when promised sample reports
Customer mentions friends are into biohacking
Resistance Signals
1
Customer mentions checking the website instead of receiving a file
Confusion Signals
1
Customer asks 'How does it work?' regarding the logistics
Topics Discussed
181 Blood Test
Biomarkers
Tumor Markers
Hormones
Omega 3 & 6
Dietician Consultation
Preventive Care
Epigenetics
Biological Age
True Diagnostics
Bangalore Service Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite, correcting name. |
| Discovery | 2 | neutral | Confirming no health issues. |
| Pitch | 3 | neutral | Engaging with the concept of biological age. |
| Closing | 4 | positive | Requesting pricing and sample reports. |
Call Transcript
Click to expand
Speaker 0
0.29s
Hello, ya good evening. Am I speaking to Vaibhav?
Speaker 1
3.83s
sorry vaishnav here.
Speaker 0
6.41s
oke laik aa mai nem is abhijit. ain aam kaaling phram ai o helth ker senṭar sar.
Speaker 1
11.73s
Yeah, I was just telling you.
Speaker 0
12.91s
yaa it's a good time to talk.
Speaker 1
15.41s
yes.
Speaker 0
16.23s
Yeah. So I'm calling because you have put an inquiry for one of our services, our advanced 181 blood test.
Speaker 1
22.35s
Yeah, exactly. Kind of little diddle about that and I just wanted to.
Speaker 0
27.13s
Yeah. So so like uh it is a comprehensive blood test that we are providing so it covers all the major organs in your body. And uh we are including one hundred and eighty three biomarkers in it.
Speaker 1
34.33s
and
Speaker 0
38.17s
Okay, about that, we are also uh doing it, giving it out with the omega three and omega six test with a free doctor consultation and then a dietician consultation who will be providing you with a tailored diet chart as per the report that's been generated.
Speaker 1
54.85s
ya.
Speaker 0
55.37s
Yeah. So one of the highlights is that it does cover all the hormone model hormone parameters and then even uh the tumor parameters are also included which unlike uh which other tests do not include. Mhm. Yeah.
Speaker 0
70.75s
So like have you had any health concerns or anything sir? Or is it just something that you're curious about?
Speaker 1
76.15s
Okay.
Speaker 1
78.89s
There is no health concerns to have. And just to have you know, the detailed report.
Speaker 0
81.77s
Hello.
Speaker 1
85.95s
Okay.
Speaker 0
85.97s
okay. ya. so like mainu like the last time that you have gotten a test taken a test. full body test or something.
Speaker 1
94.27s
Probably appear back.
Speaker 0
96.15s
Okay.
Speaker 1
96.45s
Okay. Yeah, because last time when I traveled that I got got checked with this. Okay.
Speaker 0
102.69s
Oh okay.
Speaker 0
104.49s
Yeah. So like there's no health concerns that
Speaker 1
104.53s
ya.
Speaker 1
105.35s
like
Speaker 0
109.27s
that you are concerned about right?
Speaker 1
112.11s
Yeah yeah, this is normal, I'll check that sir, I wanted to do that.
Speaker 0
114.99s
Okay okay. So that's the thing. So in our test we are we have like the general blood test that you get outside right?
Speaker 0
122.01s
There are only like eighty to ninety and some of the advanced ones like by Thyrocare itself, they only provide one forty eight biomarkers in it.
Speaker 0
130.21s
So this test covers all of the organs and this would be a like a deeper look into your cellular on a cellular level you'll have understanding on your health status.
Speaker 0
141.11s
That's the first thing and with the information that you receive right through the test.
Speaker 1
141.21s
That is
Speaker 0
145.57s
and the consultation and everything. The main purpose of IO is to
Speaker 1
145.59s
And the
Speaker 0
149.77s
work on a preventive care and early detection of diseases before they take over your body.
Speaker 0
156.25s
So what we believe at Ivo is that if a disease is like a on a starting stage, right, before it gets too critical and symptoms start to show, that is when you can totally work on reversing it because your body by itself can
Speaker 0
170.83s
uh fight it on its own. just with the right supplements and even the diet plans and the exercises or the lifestyle changes that might be needed.
Speaker 1
179.71s
Okay.
Speaker 1
182.13s
Bangalore? Hariharan, get your name, can I?
Speaker 0
185.59s
Abhijit.
Speaker 1
186.53s
I would say I would say yeah.
Speaker 0
187.89s
ya.
Speaker 1
188.71s
So how does it work?
Speaker 0
190.17s
So we have like lab technician so our head office is located in Chennai.
Speaker 1
191.23s
like
Speaker 0
195.55s
And we have lab technicians and have service pan India. So as per your location like are you in a metropolitan city or are you on the edge of the city or something like that?
Speaker 1
200.23s
So
Speaker 0
208.71s
in the city itself right?
Speaker 1
209.95s
yes, yes.
Speaker 0
210.65s
then most like ninety nine percent there we might have service over there.
Speaker 0
215.29s
Yeah. So like if uh I'll just ping you the sample report you can just have a look at it and once you are comfortable with it right we can just have a discussion.
Speaker 1
223.23s
ka ba ba ba.
Speaker 1
224.73s
It's available in the website.
Speaker 0
227.19s
no no, i will i will ping you on whatsapp. like you have whatsapp on the same number sir?
Speaker 1
227.43s
I believe
Speaker 1
228.47s
on WhatsApp.
Speaker 0
232.13s
Alright, yeah, that works. So I'll just ping you the details that you you might need. I'll send you the sample record for the omega 3 plus omega 6 and then the 181 test itself.
Speaker 1
241.35s
Great.
Speaker 0
242.49s
Yeah.
Speaker 1
243.15s
Yeah. Thank you.
Speaker 0
243.99s
Okay, have you looked into Iverser at all?
Speaker 1
246.65s
Sorry?
Speaker 0
247.25s
Have you looked into our company yet at all sir?
Speaker 0
251.61s
Are you aware of like the others?
Speaker 1
251.81s
be aware of like the other.
Speaker 0
255.65s
Okay, so like we are one of the only companies in India that provide an epigenetic test.
Speaker 1
261.79s
Okay.
Speaker 0
262.03s
Oh. Yeah, so are you aware of this epigenetic test, sir?
Speaker 1
266.31s
Some of my friends were in
Speaker 0
269.21s
Okay. So it is basically like a biohacking thing that people do. So like you might have a calendar age, right?
Speaker 1
270.17s
So best.
Speaker 0
277.59s
And then you have a biological age. Each organ in your body might be pacing and aging at a separate rate than your age. So for one year,
Speaker 1
277.61s
Andha
Speaker 0
285.43s
Ninety nine percent of the people in India are not even aware of this, but their organs are aging at the age of one point five per year. So you might be seeing a trend, right? A youth like people in between the age of forty five to fifty five.
Speaker 1
293.51s
So you might
Speaker 0
299.27s
are getting cardiac arrest.
Speaker 1
301.93s
Hmm hmm bahut.
Speaker 0
302.51s
Oh, there's a reason behind that and we have a science back the research that we've done and we have a collaboration with a company called True Diagnostics. This is a US based company.
Speaker 0
313.53s
We are the first company in India to ever introduce this.
Speaker 0
317.73s
Yeah. So even about that also I'll just share you the details along with the one eighty one and the omega three. So you'll just have a glance at it.
Speaker 1
325.77s
Yes.
Speaker 0
326.43s
All right, yeah.
Speaker 1
327.43s
Yeah. And and I and I'm looking forward the pricing as well.
Speaker 0
331.19s
Definitely, definitely. I'll just I'll inform you that.
Speaker 1
334.17s
Yes, please.
Speaker 0
334.85s
aalṭar. thēṅkyū.