A
Call Intelligence
Sundaram Anand with Abijith — Feb 05, 2026 09:57
Deal Lost
Cold
Call History
3 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
4.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Sundaram Anand. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Sundaram Anand.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
37% into call
Pitch Approach
Feature-heavy
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:04 (64s)
Primary Language
English
Code Switching
None
Total Speaker Turns
14
Rep Words / Customer Words
128 / 41
Rep Longest Monologue
13s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price/Value Disconnect
I don't want to spend anything for the for the three months average, that's not right.
|
price | Customer | No | value re-iteration | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | 18000.00 | Negative | Main offering including 183 biomarkers and consultations. |
Key Moments
300:24
Price Reveal
The rep reveals the 18,000 INR price point which triggers immediate resistance.
00:42
Hard Objection
Customer explicitly states they do not want to spend money on this type of test.
00:59
Dismissive Closing
Customer ends the call with 'Your point is well ticked', indicating they are done listening.
Resistance Signals
2
I don't want to spend anything
That's not right
Topics Discussed
Pricing
Biomarkers
Omega 3 and 6
Consultations
Preventive Care
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity and WhatsApp number. |
| Price Inquiry | 2 | neutral | Asks 'What do you charge that?' |
| Objection | 3 | neutral | Rejects the price and the concept of the test. |
Call Transcript
Click to expand
Speaker 0
0.89s
Good morning.
Speaker 0
2.25s
Yeah, am I speaking to Sundaram Anand?
Speaker 1
5.35s
Okay sir.
Speaker 0
6.07s
abhijit is said from igo health care center from chennai. so i was calling because of your inquiry sir. so is it a good time to talk?
Speaker 1
10.19s
Okay okay.
Speaker 1
15.93s
So just I just thought like this is okay WhatsApp app.
Speaker 0
19.91s
yes yes this is my whatsapp number.
Speaker 1
21.51s
What do you charge that?
Speaker 0
24.23s
So sir, it is a fully comprehensive full body checkup wherein 183 biomarkers are covered and we are also including omega 3 plus omega 6 and doctor consultation along with a dietician consultation.
Speaker 0
36.31s
so for all of the services you will be getting it for eighteen thousand sir.
Speaker 1
42.65s
I don't want to spend anything for the for the three months average, that's not right.
Speaker 0
47.63s
Okay, so like uh it is a full on test, no sir? So you'll be getting to understand your present body health on a cellular level. So with that information you can work on preventive care and even on reversal if it is.
Speaker 1
59.63s
Your point is well ticked. All right.
Speaker 0
62.75s
All right, yeah. Thank you.