A
Call Intelligence
Rahul ghaitadkay with Abijith — Feb 14, 2026 15:57
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
30.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with Rahul ghaitadkay.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Decision Maker
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
17% into call
Pitch Approach
Consultative/Educational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
6:14 (375s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
105
Rep Words / Customer Words
782 / 164
Rep Longest Monologue
46s
Customer Longest Monologue
8s
Silence Gaps (>2s)
3 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Right now it's not possible because 18,000 is too big amount.
|
price | Customer | No | value stacking | Average |
|
Existing medical expenses
I have my own expenses on this and that issue also... I have to take one suppressants also.
|
price | Customer | No | empathy | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Negative | Main advanced blood checkup package covering 11 organs and 181 biomarkers. |
| food intolerance test | Customer | -- | Interested | Customer asked about allergy tests; agent pitched the 215-item food intolerance home kit. |
Key Moments
300:37
Transplant Disclosure
Changes the call from a standard lead to a high-stakes medical consultation.
03:27
Price Reveal (18,000 INR)
The turning point where the customer's sentiment shifts from interest to financial resistance.
05:55
April Follow-up Request
The definitive outcome of the call; a delay rather than a conversion.
Discovery Questions
5
Q1
Do you remember filling up the form sir?
Q2
May I know the reason behind that? So like, do you have any health concerns?
Q3
So you get it done once in a year?
Q4
Is this included this allergy test also? (Customer asked)
Q5
Food intolerance test, is that what you're talking about?
Trust Signals
2
Sharing specific medical condition (transplant)
Asking for sample reports
Resistance Signals
3
18,000 is too big amount
Right now it's not possible
Contact me in the month of April
Confusion Signals
1
Clarifying if allergy tests are included
Topics Discussed
Kidney Health
Transplant Recovery
Preventive Care
Food Intolerance
181 Biomarkers
Immunosuppressants
Dietary Planning
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Willingly shared medical history. |
| Discovery | 2 | neutral | Asked specific questions about allergy tests. |
| Price Reveal | 3 | neutral | Immediate pushback on the 18k price point. |
| Closing | 4 | neutral | Pushed the timeline to April. |
Call Transcript
Click to expand
Speaker 0
0.17s
hello.
Speaker 1
1.25s
Ya good afternoon. Am I speaking to Rahul?
Speaker 0
4.03s
Okay.
Speaker 1
4.99s
rahul my name is abhijit and i'm calling from ivo health care center from chennai.
Speaker 0
10.09s
oke.
Speaker 1
10.77s
Yeah, so I was calling regarding a form that you filled. Basically, uh we were trying to understand public's perspective on regularly health checkups if they do or not.
Speaker 1
22.71s
right? do you remember filling up the form sir?
Speaker 0
26.29s
and yet and we
Speaker 1
27.23s
Yeah, so it shows that you do annually get yourself checked up, right? So medical checkups. So may I know the reason behind that? So like, do you have any health concerns or anything that you're...
Speaker 0
32.27s
Medicals
Speaker 0
37.69s
Yeah, I'm a transplant patient, that's right.
Speaker 1
40.55s
oke.
Speaker 0
41.65s
So,
Speaker 1
41.65s
So so you get it done once in a year.
Speaker 0
44.93s
No.
Speaker 1
46.51s
oke.
Speaker 0
46.67s
Okay.
Speaker 1
47.89s
quarterly okay.
Speaker 0
48.97s
Hmm.
Speaker 1
49.49s
So basically like
Speaker 0
51.53s
Paternity means only blood checkup and everything.
Speaker 1
54.57s
Ya.
Speaker 0
55.05s
regarding related to kidneys only.
Speaker 1
57.35s
Yeah, that's the thing. Pancreatica,
Speaker 1
60.23s
panels would be covered ayithe I guess and uric acid serum create
Speaker 1
65.05s
So basically like Ivo is a preventive care company based out of Chennai and we mainly focus on early detection and prevention. So what we believe is if a disease in your body right before it gets to a critical stage.
Speaker 0
73.41s
What will be the
Speaker 1
79.13s
uh where it doesn't take over your body, right? At that time, there is a chance of you reversing that. So you can work on preventive measures like a change of lifestyle with the change of habits that you have and the food intake that you take, right?
Speaker 0
81.85s
That time.
Speaker 0
85.53s
Second one.
Speaker 0
91.93s
could take that jumbo ride.
Speaker 1
93.71s
and the deficits, so you can use supplements to overcome the deficit that is in your body. So if these without depending on medicine itself you can work on reversing those things.
Speaker 0
99.25s
Okay.
Speaker 1
105.21s
So we have a 181 test. So it's a full on comprehensive advanced blood checkup.
Speaker 1
111.05s
van athu aaru biomarkers aaru inkloodid.
Speaker 0
114.45s
Is this included this allergy test also?
Speaker 1
114.49s
Okay.
Speaker 1
119.75s
which test?
Speaker 0
120.87s
allergy test. shouldn't I consume after this test?
Speaker 1
122.11s
Hello
Speaker 0
126.71s
Okay, so are you back?
Speaker 1
126.73s
okay so
Speaker 0
128.75s
Food
Speaker 1
128.85s
Food intolerance test, is that what you're talking about?
Speaker 0
131.11s
haa anything yes.
Speaker 1
132.41s
Yeah, so we do have another separate test for food intolerance itself. So wherein we check for 215 unique types of foods.
Speaker 0
136.31s
So
Speaker 1
140.53s
Okay, so that is a home kit that we uh our technician would be coming to your doorstep and doing that as well. So even that is there. So depending on your concern, we can uh I can suggest some service to you, sir, because the one ninety one, right?
Speaker 1
155.25s
It will give you a complete understanding of your present health status.
Speaker 1
159.53s
Okay, because it is covering all the major eleven organs in the body like thyroid, diabetic, uh liver, arthritis, kidneys, pancreas, lipid profile, heart profile, and steroids panel are also included, tumor panel, STD panel, and then iron panels in the body. So heavy metals in the body even that are calculated in this single test.
Speaker 0
167.71s
Fan tree.
Speaker 1
179.23s
Yeah. Okay. And also omega three plus omega six is also added into the package since we want it to be a full on advanced checkup, right?
Speaker 0
180.29s
Okay.
Speaker 1
187.99s
without the so omega three and omega six test is included for your heart and your brain health.
Speaker 0
193.79s
so what is the cost of this booth?
Speaker 1
195.35s
Uh so with all the panels that I've told you along with the omega three omega six and we also uh give a doctor consultation and then a dietician consultation within the same package. All of this can be done at eighteen thousand rupees.
Speaker 0
204.41s
back.
Speaker 0
208.47s
eighteen thousand. ya.
Speaker 1
209.73s
Yeah.
Speaker 0
210.59s
Hmm.
Speaker 1
211.97s
Because it's a full body checkup, right? So even if, yeah, even if you take it individually, uh, it would be much more higher and even it would be a pain for you because uh you would have to get a consultation after each test.
Speaker 0
214.31s
So even
Speaker 1
226.21s
and even there you'll be losing a lot of money uh consulting with the doctor. So that's why we have come up with this uh package wherein all the body panels would be covered. Doctor consultation is included. Dietician consultation also is included. So the dietician would be giving you like
Speaker 0
226.41s
And
Speaker 1
243.99s
a diet plan so that to tailor to exactly your report. So it's not a general like for diabetes right like people take a certain type of medicine for diabetes. But medicines the thing is right with medicines medicines have side effects to it.
Speaker 0
249.17s
So it is
Speaker 1
260.53s
Yeah. And like I said, we are into early detection and prevention. So, in some many people are unaware of their health status.
Speaker 1
269.21s
So you said CKD is what you are suffering with, right? So the panels that you look for in a body checkup is just the panels that you're worried about.
Speaker 0
273.69s
16
Speaker 1
279.69s
am i right?
Speaker 1
281.23s
But uh every organ in the body works together, right? As a it's like a machine, it's like a factory wherein all machines have to work together in order to give the correct output.
Speaker 0
292.15s
down
Speaker 1
293.25s
Right.
Speaker 0
293.37s
Right?
Speaker 1
294.19s
So that is why we have come up with this plan with this package.
Speaker 1
298.93s
so that you wouldn't have to spend a lot of time on focusing on your health goals because you know even lifestyle these days is very hectic. people going uh leaving the house at nine o'clock and coming back at eight o'clock in the evening.
Speaker 0
299.03s
So
Speaker 0
308.81s
people
Speaker 1
315.21s
So they might not find time to work on themselves and work on their health. Many people choose to uh go out and work out in the gym, but that is not that would not be sufficient because you wouldn't know where your body is and what the health status is, right?
Speaker 1
331.27s
So that's what this test is about. And this will give you a full on understanding on a cellular level of your health status.
Speaker 0
338.07s
Yeah, I got your point. I'll do one thing.
Speaker 1
340.89s
ya.
Speaker 0
341.25s
Right now it's not possible because 18,000 is too big amount. Yeah. Because see I have my own expenses on this and that issue also.
Speaker 1
344.85s
Yeah.
Speaker 1
349.27s
Yes.
Speaker 0
350.07s
because each and every I have to take one suppressants also. so...
Speaker 1
354.01s
Okay.
Speaker 0
355.31s
Do one thing, you contact me in the month of April, okay?
Speaker 1
355.35s
Yeah.
Speaker 1
359.11s
Okay. Yeah.
Speaker 0
359.99s
Yeah. So at that time we will do, okay?
Speaker 1
362.95s
Definitely. So I'll just share you the sample report for the one eighty one test so you can just go through it and see all the parameters that are covered.
Speaker 0
364.09s
Just
Speaker 0
367.17s
Go through it and see all the parameters.
Speaker 0
370.09s
Okay. All right. Yeah.
Speaker 1
370.81s
All right, yeah. Thank you for your time. Have a great day.
Speaker 0
372.41s
and have a great day.
Speaker 1
374.09s
Thank you.