A
Call Intelligence
Thomas with Abijith — Feb 13, 2026 12:31
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Thomas.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Thomas. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
failed_connection
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:16 (17s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
16 / 0
Rep Longest Monologue
5s
Customer Longest Monologue
0s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:11
Agent leaves voicemail
The only interaction in the call; establishes the reason for the call and requests a callback.
Topics Discussed
Callback request
Introduction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Voicemail greeting |
Call Transcript
Click to expand
Speaker 1
0.15s
Your call has been forwarded to voicemail. The person you are trying to reach is not available at the tone. Please record your message. When you have finished recording, you may hang up.
Speaker 0
11.05s
good afternoon thomas abhijit this side from i o health. please give me a call back. thank you.